Abuse of the Procedure for Considering Complaints. Abuse of the opportunities of the procedure established by this Procedure is not allowed. The following acts shall be recognized by Cheelee as the abuse by Applicants: • Repeated complaints that formally meet the requirements of this Procedure but contain knowingly false information that is proved by check results; • Falsification of documents (including electronic ones) and information; • Filing a complaint in violation of clause 2.2 of the Procedure or using an account containing unreliable information; • Using automated mail-outs and/or bots to contact and/or to communicate with Cheelee; • Having filed to Cheelee an electronic complaint under this Procedure, the Applicant files in any other way a complaint that is the same on its merits and relates to the same Content in Question, unless there is a reference to the number of the electronic complaint filed originally, and vice versa; • Filing an electronic complaint in accordance with the Procedure after the complaint that is the same on its merits and relates to the same Content in Question has been sent to Cheelee in any other way.
