Common use of Accessing Support Clause in Contracts

Accessing Support. SailPoint support offers several ways to resolve any technical difficulties. Online help can be accessed by clicking the “Help” tab when logged into the SaaS Services. The Compass online community (xxxxx://xxxxxxxxx.xxxxxxxxx.xxx) is available 24x7 for self-service technical assistance including:  Viewing updates to supported browsers, mobile operating systems and related software  Accessing our knowledgebase, product documentation, training, technical articles, and FAQs The Horizon online support portal (xxxx://xxx.xxxxxxxxx.xxx/services/online-support) is used to manage your cases and includes:  Creating, updating and viewing cases, including adding attachments  Submitting new product enhancements (Ideas)  Support policy documentation  Reporting status of cases The support email address is xxxxxxx@xxxxxxxxx.xxx. The support phone number is 000-000-0000 or 0-000-000-0000. ***End of Page*** EXHIBIT C SERVICE LEVEL AGREEMENT

Accessing Support. SailPoint support offers several ways to resolve any technical difficulties. Online help can be accessed by clicking the “Help” tab when logged into the SaaS Services. The Compass online community (xxxxx://xxxxxxxxx.xxxxxxxxx.xxx) is available 24x7 for self-service technical assistance including:  • Viewing updates to supported browsers, mobile operating systems and related software  • Accessing our knowledgebase, product documentation, training, technical articles, and FAQs The Horizon online support portal (xxxx://xxx.xxxxxxxxx.xxx/services/online-support) is used to manage your cases and includes:  • Creating, updating and viewing cases, including adding attachments  • Submitting new product enhancements (Ideas)  • Support policy documentation  • Reporting status of cases The support email address is xxxxxxx@xxxxxxxxx.xxx. The support phone number is 000-000-0000 or 0-000-000-0000. ***End of Page*** EXHIBIT C B To SOFTWARE AS A SERVICE AGREEMENT (V.011217) SERVICE LEVEL AGREEMENT

Accessing Support. SailPoint support offers several ways to resolve any technical difficulties. Online help can be accessed by clicking the “Help” tab when logged into the SaaS Services. The Compass online community (xxxxx://xxxxxxxxx.xxxxxxxxx.xxx) is available 24x7 for self-service technical assistance including:  • Viewing updates to supported browsers, mobile operating systems and related software  • Accessing our knowledgebase, product documentation, training, technical articles, and FAQs The Horizon online support portal (xxxx://xxx.xxxxxxxxx.xxx/services/online-support) is used to manage your cases and includes:  • Creating, updating and viewing cases, including adding attachments  • Submitting new product enhancements (Ideas)  • Support policy documentation  • Reporting status of cases The support email address is xxxxxxx@xxxxxxxxx.xxx. The support phone number is 000-000-0000 or 0-000-000-0000. ***End of Page*** EXHIBIT C SERVICE LEVEL AGREEMENT

Accessing Support. SailPoint support offers several ways to resolve any technical difficulties. Online help can be accessed by clicking the “Help” tab when logged into the SaaS Services. The Compass online community (xxxxx://xxxxxxxxx.xxxxxxxxx.xxx) is available 24x7 for self-service technical assistance including:  • Viewing updates to supported browsers, mobile operating systems and related software  • Accessing our knowledgebase, product documentation, training, technical articles, and FAQs The Horizon online support portal (xxxx://xxx.xxxxxxxxx.xxx/services/online-support) is used to manage your cases and includes:  • Creating, updating and viewing cases, including adding attachments  • Submitting new product enhancements (Ideas)  • Support policy documentation  • Reporting status of cases The support email address is xxxxxxx@xxxxxxxxx.xxx. The support phone number is 000-000-0000 or 0-000-000-0000. ***End of Page*** EXHIBIT C SERVICE LEVEL AGREEMENT