Action for Non-Performance Sample Clauses

Action for Non-Performance. If the individual practice data falls outside the above, WSSS will contact the pharmacy for the following: i) Confirmation that all definitions have been followed with regard to the data submitted ii) If the pharmacy confirms that the approved definitions have been used, WSSS will carry out a minimum of 3 random checks of smokers treated by the practice, to establish that they met the criteria for self-reported or CO-verified 4 week quits at the 4 week follow-up point and that they have received an approved intervention of the required content and duration as described previously. If the random checks indicate that recorded quits are unreliable, all cases received from this provider will be checked using the approved definitions and the total number of 4 week quits will be re-entered onto the service database. iii) If, after the required checks are carried out, the results are still outside the expected range, an assessment will be carried out of the most likely causes. WSSS will then support the pharmacy to make improvements to achieve results within the expected ranges. A written improvement plan will be agreed between the pharmacy and WSSS. A period of 3 months will be given to make the required improvements. If the results are then still not within the expected range, 3 months notice will be given to withdraw the SLA from the pharmacy, and alternative arrangements for the pharmacy clients who want to stop smoking will be made.