Additional Modifications to Airbnb’s Policies, Practices, and Procedures. The Parties recognize and agree that other relevant issues and new services may arise during the term of this Voluntary Agreement that were not anticipated when this Voluntary Agreement was executed, and that information that Airbnb provides to Claimants’ Counsel pursuant to this Voluntary Agreement may show that the policies, practices, and procedures adopted by this Voluntary Agreement have unintended consequences or are insufficient to comprehensively address potential disability-related discrimination. The Parties agree that at any point after the one-year anniversary of the Effective Date through the Term of this Voluntary Agreement, any Party may request further modifications to Airbnb’s policies, practices and procedures if there is good cause to believe there is a need for such modifications. Within 30 days of a request under this paragraph, unless extended by agreement of the Parties, the Parties shall meet and confer to negotiate any such requested modifications to Airbnb’s policies, practices and procedures, with the mutual goal of more effectively addressing alleged Host discrimination against Guests with Service Animals and/or Mobility Aids. In no event will the modifications lessen the benefits or protections for Guests. If the Parties are unable to reach agreement concerning additional measures within sixty days of first meeting and conferring, then the Parties shall resolve the dispute using the dispute resolution process set forth in Section 6 of this Voluntary Agreement.
