ADJUSTMENT OF DISPUTES. 14.1 In case the Client considers that the Company has violated the terms of this Agreement, it has the right to raise a claim. 14.2 In order to raise a claim, Client should fill a special form "Raise Claim" to xxxxxxx@xxxxxxxxx.xxx. A ticket will be assigned to the claim. Any claims issued and raised by any other mean will not be receivable in evidence. 14.3 The Client has the right to file a claim concerning only real trading accounts. Claims concerning demo trading accounts will not be taken into account or processed. 14.4 When filling a claim form, Client should specify the following: (a) Client’s name or institution’s name (if a trading account was opened by a legal entity); (b) Client’s login in trading platform; (c) Ticket numbers of disputable orders/positions; (d) Description of disputable situation with references to this Regulation’s articles, which, in Client’s judgment, were violated. 14.5 Claim should not contain offensive words or unprintable vocabulary. 14.6 Claim will not be processed in the following cases: (a) Provided that the requirements of items 14.3 and/or 14.4 are violated; (b) Provided that more than 2 working days have passed after the reasons for claim appeared; (c) Provided that a difference in quotations of the Company and of some other companies or informational resources makes a reason for claim raise; (d) Provided that poor connection or its absence taken place at the Client’s side or at the server’s side makes a reason for claim raise. At that, in case there is no record in the server’s log-file about Client’s attempt to place an order, it is considered that Client did not place the order; (e) Provided that the lost profit makes a reason for claim raise; (f) Provided that the compensation for moral harm makes a reason for claim raise; (g) Provided that the profit or loss on positions compulsory closed upon application made to the Company by the payment system of law-enforcement authorities make a reason for claim raise;
Appears in 2 contracts
Samples: Client Agreement, Client Agreement
ADJUSTMENT OF DISPUTES. 14.1 In case the Client considers that the Company has violated the terms of this Agreement, it has they have the right to raise a claim.
14.2 In order to raise a claim, the Client should fill a special form "Raise Claim" to xxxxxxx@xxxxxxxxx.xxxin Members Area. A ticket will be assigned to the claim. Any claims issued and raised by any other mean will not be receivable in evidence.
14.3 The Client has the right to file a claim concerning only a real trading accountsaccount only. Claims concerning demo trading accounts will not be taken into account or processed.
14.4 When filling a claim form, the Client should specify the following:
(a) 14.4.1 The Client’s name or institution’s name (if a trading account was opened by a legal entity);
(b) 14.4.2 The Client’s login in a trading platform;
(c) 14.4.3 Ticket numbers of disputable orders/positions;
(d) 14.4.4 Description of a disputable situation with references to articles of this Regulation’s articlesAgreement, which, in the Client’s 's judgment, were violated.
14.5 Claim A claim should not contain offensive words or unprintable vocabulary.
14.6 Claim A claim will not be processed in the following cases:
(a) 14.6.1 Provided that the requirements of items articles 14.3 and/or 14.4 are violated;
(b) 14.6.2 Provided that more than 2 two working days have passed after the reasons for a claim appeared;
(c) 14.6.3 Provided that a difference in quotations of the Company and of some other companies or informational resources makes a reason for claim raise;
(d) 14.6.4 Provided that poor connection or its absence taken that took place at the Client’s side 's or at the server’s 's side makes a reason for claim raise. At that, in In case there is no record in the server’s log-'s log- file about the Client’s 's attempt to place an order, it is considered that the Client did not place the order;
(e) 14.6.5 Provided that the lost profit makes a reason for claim raise;
(f) 14.6.6 Provided that the compensation for moral harm makes a reason for claim raise; (g) ;
14.6.7 Provided that the profit or loss on positions compulsory closed upon application made to the Company by the payment system of law-enforcement authorities make makes a reason for claim raise;
14.6.8 Provided that the profit or loss on positions compulsory closed upon application sent to the Company by the Client about unauthorized access to his trading account makes a reason for claim raise.
14.7 The decision upon a claim will be issued based on the information received from the server’s log-file.
14.8 When using the VPS server service, the Client assumes financial loss risks and is solely responsible for any trading operations on their accounts. The Company holds no responsibility
14.9 The Client agrees that the intensity of sending trading queries from their terminal to the Company's server mustn't create an overload, which interferes with the execution of other Clients' orders.
14.9.1 The Company has the right to stop processing the Client's orders in case of flagrant and constant violation of article 14.9 by the Client.
Appears in 1 contract
Samples: Client Agreement
ADJUSTMENT OF DISPUTES. 14.1 In case the Client considers that the Company has violated the terms of this Agreement, it has they have the right to raise a claim.
14.2 In order to raise a claim, the Client should fill a special form "Raise Claim" to xxxxxxx@xxxxxxxxx.xxx. via email at info@solidecn.com.A ticket will be assigned to the claim. Any claims issued and raised by any other mean means will not be receivable in evidence.
14.3 The Client has the right to file a claim concerning only a real trading accountsaccount only. Claims concerning demo trading accounts will not be taken into account or processed.
14.4 When filling a claim form, the Client should specify the following:
(a) 14.4.1 The Client’s name or institution’s name (if a trading account was opened by a legal entity);
(b) 14.4.2 The Client’s login in a trading platform;
(c) 14.4.3 Ticket numbers of disputable orders/positions;
(d) 14.4.4 Description of a disputable situation with references to articles of this Regulation’s articlesAgreement, which, in the Client’s 's judgment, were violated.
14.5 Claim A claim should not contain offensive words or unprintable vocabulary.
14.6 Claim A claim will not be processed in the following cases:
(a) 14.6.1 Provided that the requirements of items articles 14.3 and/or 14.4 are violated;
(b) 14.6.2 Provided that more than 2 two working days have passed after the reasons for a claim appeared;
(c) 14.6.3 Provided that a difference in quotations of the Company and of some other companies or informational resources makes a reason for claim raise;
(d) 14.6.4 Provided that poor connection or its absence taken that took place at the Client’s side 's or at the server’s 's side makes a reason for claim raise. At that, in In case there is no record in the server’s log-'s log file about the Client’s 's attempt to place an order, it is considered that the Client did not place the order;
(e) 14.6.5 Provided that the lost profit makes a reason for claim raise;
(f) 14.6.6 Provided that the compensation for moral harm makes a reason for claim raise; (g) ;
14.6.7 Provided that the profit or loss on positions compulsory closed upon application made to the Company by the representatives of a payment system of method or law-enforcement authorities make makes a reason for claim raise;
14.6.8 Provided that the profit or loss on positions compulsory closed upon application sent to the Company by the Client about unauthorized access to his trading account makes a reason for claim raise.
14.7 The decision upon a claim will be issued based on the information received from the server’s log-file.
14.8 When using the VPS server service, the Client assumes financial loss risks and is solely responsible for any trading operations on their accounts. The Company holds no responsibility for any informative, communicative, electrical and other types of failure of the VPS server used by the Client.
14.9 The Client agrees that the intensity of sending trading queries from their terminal to the Company's server mustn't create an overload, which interferes with the execution of other Clients' orders.
14.9.1 The Company has the right to stop processing the Client's orders in case of flagrant and constant violation of article 14.9 by the Client.
Appears in 1 contract
Samples: Client Agreement
ADJUSTMENT OF DISPUTES. 14.1 In case the Client considers that the Company has violated the terms of this Agreement, it has the right to raise a claim.
14.2 In order to raise a claim, Client should fill a special form "Raise Claim" to xxxxxxx@xxxxxxxxx.xxxxxxxxxx@xxxxxx.xxx. A ticket will be assigned to the claim. Any claims issued and raised by any other mean will not be receivable in evidence.
14.3 The Client has the right to file a claim concerning only real trading accounts. Claims xxxxxxx.Xxxxxx concerning demo trading accounts will not be taken into account or processed.
14.4 When filling a claim form, Client should specify the following:
(a) Client’s name or institution’s name (if a trading account was opened by a legal entity);
(b) Client’s login in trading platform;
(c) Ticket numbers of disputable orders/positions;
(d) Description of disputable situation with references to this Regulation’s articlesRegulation’sarticles, which, in Client’s judgment, were violated.
14.5 Claim should not contain offensive words or unprintable vocabulary.
14.6 Claim will not be processed in the following cases:
(a) Provided that the requirements of items 14.3 and/or 14.4 are violated;
(b) Provided that more than 2 working days have passed after the reasons for claim appeared;
(c) Provided that a difference in quotations of the Company and of some other companies or informational resources makes a reason for claim raise;
(d) Provided that poor connection or its absence taken place at the Client’s side or at the server’s side makes a reason for claim raise. At that, in case there is no record in the server’s log-file about Client’s attempt to place an order, it is considered that Client did not place the order;
(e) Provided that the lost profit makes a reason for claim raise;
(f) Provided that the compensation for moral harm makes a reason for claim raise; ;
(g) Provided that the profit or loss on positions compulsory closed upon application uponapplication made to the Company by the payment system of law-enforcement authorities make a reason for claim raise;
(h) Provided that the profit or loss on positions compulsory closed upon application sent to the Company by the Client about an unauthorized access to his trading account make a reason for claim raise.
14.7 Decision upon a claim will be issued based on the information received from server’s log- file.
14.8 The Client agrees that intensity of sending trading queries from his terminal to the Company's server mustn't create an overload, which interferes with the execution of other Clients' orders.
14.9 The Company has the right to stop processing the Client's orders in case of flagrant and constant violation of article 14.8 by the Client.
Appears in 1 contract
Samples: Client Agreement
ADJUSTMENT OF DISPUTES. 14.1 In case the Client considers that the Company has violated the terms of this Agreement, it has the right to raise a claim.
14.2 In order to raise a claim, Client should fill a special form "Raise Claim" to xxxxxxx@xxxxxxxxx.xxxxxxxxxx@xxxxxxxxxxx.xxx. A ticket will be assigned to the claim. Any claims issued and raised by any other mean will not be receivable in evidence.
14.3 The Client has the right ss to file a claim concerning only real trading accounts. Claims concerning demo trading accounts will not be taken into account or processed.
14.4 When filling a claim form, Client should specify the following:
(a) Client’s name or institution’s name (if a trading account was opened by a legal entity);
(b) Client’s login in trading platform;
(c) Ticket numbers of disputable orders/positions;
(d) Description of disputable situation with references to this Regulation’s articles, which, in Client’s judgment, were violated.
14.5 Claim should not contain offensive words or unprintable vocabulary.
14.6 Claim will not be processed in the following cases:
(a) Provided that the requirements of items 14.3 and/or 14.4 are violated;
(b) Provided that more than 2 working days have passed after the reasons for claim appeared;
(c) Provided that a difference in quotations of the Company and of some other companies or informational resources makes a reason for claim raise;
(d) Provided that poor connection or its absence taken place at the Client’s side or at the server’s side makes a reason for claim raise. At that, in case there is no record in the server’s log-file about Client’s attempt to place an order, it is considered that Client did not place the order;
(e) Provided that the lost profit makes a reason for claim raise;
(f) Provided that the compensation for moral harm makes a reason for claim raise; (g) Provided that the profit or loss on positions compulsory closed upon application made to the Company by the payment system of law-enforcement authorities make a reason for claim raise;
Appears in 1 contract
Samples: Client Agreement
ADJUSTMENT OF DISPUTES. 14.1 In case the Client considers that the Company has violated the terms of this Agreement, it has the right to raise a claim.
14.2 In order to raise a claim, Client should fill a special form "Raise Claim" to xxxxxxx@xxxxxxxxx.xxx. A ticket will be assigned to the claim. Any claims issued and raised by any other mean will not be receivable in evidence.
14.3 The Client has the right ss to file a claim concerning only real trading accounts. Claims concerning demo trading accounts will not be taken into account or processed.
14.4 When filling a claim form, Client should specify the following:
(a) Client’s name or institution’s name (if a trading account was opened by a legal entity);
(b) Client’s login in trading platform;
(c) Ticket numbers of disputable orders/positions;
(d) Description of disputable situation with references to this Regulation’s articles, which, in Client’s judgment, were violated.
14.5 Claim should not contain offensive words or unprintable vocabulary.
14.6 Claim will not be processed in the following cases:
(a) Provided that the requirements of items 14.3 and/or 14.4 are violated;
(b) Provided that more than 2 working days have passed after the reasons for claim appeared;
(c) Provided that a difference in quotations of the Company and of some other companies or informational resources makes a reason for claim raise;
(d) Provided that poor connection or its absence taken place at the Client’s side or at the server’s side makes a reason for claim raise. At that, in case there is no record in the server’s log-file about Client’s attempt to place an order, it is considered that Client did not place the order;
(e) Provided that the lost profit makes a reason for claim raise;
(f) Provided that the compensation for moral harm makes a reason for claim raise; (g) Provided that the profit or loss on positions compulsory closed upon application made to the Company by the payment system of law-enforcement authorities make a reason for claim raise;
Appears in 1 contract
Samples: Client Agreement
ADJUSTMENT OF DISPUTES. 14.1 Section 14.01 In case the Client considers that the Company has violated the terms of this Agreement, it has they have the right to raise a claim.
14.2 In order to raise a claim, Client should fill a special form "Raise Claim" to xxxxxxx@xxxxxxxxx.xxx. A ticket will be assigned to the claim. Any claims issued and raised by any other mean will not be receivable in evidence.
14.3 Section 14.02 The Client has the right to file a claim concerning only a real trading accountsaccount only. Claims concerning demo trading accounts will not be taken into account or processed.
14.4 Section 14.03 When filling a claim form, the Client should specify the following:
(a) The Client’s name or institution’s name (if a trading account was opened by a legal entity);
(b) The Client’s login in a trading platform;
(c) Ticket numbers of disputable orders/positions;
(d) Description of a disputable situation with references to articles of this Regulation’s articlesAgreement, which, in the Client’s 's judgment, were violated.
14.5 Claim Section 14.04 A claim should not contain offensive words or unprintable vocabulary.
14.6 Claim Section 14.05 A claim will not be processed in the following cases:
(a) Provided that the requirements of items articles 14.2 and/or 14.3 and/or 14.4 are violated;
(b) Provided that more than 2 two working days have passed after the reasons for a claim appeared;
(c) Provided that a difference in quotations of the Company and of some other companies or informational resources makes a reason for claim raise;
(d) Provided that poor connection or its absence taken that took place at the Client’s side 's or at the server’s 's side makes a reason for claim raise. At that, in In case there is no record in the server’s log-file 's logfile about the Client’s 's attempt to place an order, it is considered that the Client did not place the order;
(e) Provided that the lost profit makes a reason for claim raise;
(f) Provided that the compensation for moral harm makes a reason for claim raise; ;
(g) Provided that the profit or loss on positions compulsory closed upon application made to the Company by the payment system of law-enforcement authorities make makes a reason for claim raise;
(h) Provided that the profit or loss on positions compulsory closed upon application sent to the Company by the Client about unauthorized access to his trading account makes a reason for claim raise.
Section 14.06 The decision upon a claim will be issued based on the information received from the server’s log-file.
Section 14.07 When using the VPS server service, the Client assumes financial loss risks and is solely responsible for any trading operations on their accounts. The Company holds no responsibility for any informative, communicative, electrical and other types of failure of the VPS server used by the Client.
Section 14.08 The Client agrees that the intensity of sending trading queries from their terminal to the Company's server mustn't create an overload, which interferes with the execution of other Clients' orders.
(a) The Company has the right to stop processing the Client's orders in case of flagrant and constant violation of company policy by the Client.
Appears in 1 contract
Samples: Client Agreement
