Availability and Time To Repair Clause Samples
The "Availability and Time To Repair" clause defines the required uptime or operational availability of a product or service, as well as the maximum period allowed to fix any issues that cause downtime or service interruptions. Typically, this clause sets specific targets for system availability (such as 99.9% uptime) and outlines the process and deadlines for responding to and resolving failures or defects. Its core practical function is to ensure reliability and accountability by setting clear expectations for service performance and timely repairs, thereby minimizing disruptions and protecting the interests of the service recipient.
Availability and Time To Repair. (TTR). In order for the outage to qualify for an SLA credit Customer must do the following:
6.2.3.1.1 A trouble ticket is opened with Verizon within 72 hours of the time the outage.
6.2.3.1.2 Customer submits SLA credit request to their Verizon account team in writing within 15 days of opening the trouble ticket. The written request must contain the following information: The date the outage occurred. The time the outage began and ended. The circuit ID(s) for each circuit(s) that was impacted.