Common use of Basic 911 Service Clause in Contracts

Basic 911 Service. When a caller from Customer’s Registered Address dials the digits 9-1-1 from a 911 Enabled Two-Way Number, the call is sent to the local emergency center serving the physical location of the Registered Address. However, emergency operators answering the call will not have automatic access to the caller’s telephone number or the Registered Address because the emergency center will not be equipped to receive, capture or retain Customer’s telephone number and/or Registered Address. Accordingly, callers must be prepared to verbally provide both callback and address information. If the call is dropped or disconnected, or if the caller is unable to speak, the emergency operator answering the call will not be able to call the caller back or dispatch help to the caller’s address.