Common use of Behavioral Health Crisis Services Clause in Contracts

Behavioral Health Crisis Services. The MCOP must ensure that member-serving MCOP staff know the continuum of community resources for behavioral health crisis services, including the 988 Suicide & Crisis Lifeline and the appropriate Mobile Response and Stabilization Service (MRSS) within each region. The MCOP must train MCOP staff who interface with the public or have direct member contact on how to connect (through warm handoffs) members in need of behavioral health crisis services to 988 and the appropriate community MRSS. Staff making warm transfers to 988 must use the National Suicide Prevention Lifeline 10-digit terminal numbers when geolocation based on member’s location cannot be used, such as when the call is being transferred from the MCOP’s member call center. The MCOP must track and document behavioral health crisis contacts from members and ensure that this information is shared as soon as possible and no later than the next business day with the MCOP’s care coordination staff, OhioRISE Plan, and/or care coordination entity (CCE) for appropriate follow-up. For the purpose of this Agreement, a care coordination entity is defined as an entity that provides care coordination to a specific population. The MCOP must work with ODM, the Ohio Department of Mental Health and Addiction Services (OMHAS), and other entities as identified by ODM to develop a robust continuum of behavioral health crisis services.