Beneficiary Service Telephone Responsiveness. 2.9.2.1. The ICDS Plan must operate a call center during normal business hours seven (7) days-a-week, consistent with the required Marketing Guidelines and the Medicare-Medicaid marketing guidance.
Beneficiary Service Telephone Responsiveness Sample Clauses
Related to Beneficiary Service Telephone Responsiveness
TELEPHONE NOTIFICATION CONTRACTOR shall notify ADMINISTRATOR by 29 telephone immediately upon becoming aware of the death due to non-terminal illness of any person 30 served pursuant to this Agreement; provided, however, weekends and holidays shall not be included for 31 purposes of computing the time within which to give telephone notice and, notwithstanding the time 32 limit herein specified, notice need only be given during normal business hours.
Telephone Support The Fund Designated Persons may contact State Street’s HORIZONR Help Desk and Fund Assistance Center between the hours of 8 a.m. and 6 p.m. (Eastern time) on all business days for the purpose of obtaining answers to questions about the use of the System, or to report apparent problems with the System. From time to time, the Fund shall provide to State Street a list of persons who shall be permitted to contact State Street for assistance (such persons being referred to as the “Fund Designated Persons”).
