Business Review Meetings. In order to maintain the partnership between the Department and the Contractor, each quarter the Department may request a business review meeting. The business review meeting may include, but is not limited to, the following: • Successful completion of deliverables • Review of Contractor’s performance • Review of minimum required reports • Addressing of any elevated Customer issues • Review of continuous improvement ideas that may help lower total costs and/or improve business efficiencies. Failure to provide service to all specified areas within the required service response time will result in the following Financial Consequences: Type Requirement First Financial Consequence Second Financial Consequence Third Financial Consequence Service call for repair 4 business Hours $100 $250 $500 Equipment not picked up 10 business days after lease expiration $100 $200 $300 Machine replacement with new or loaner equipment if repair is not available 3 business Days $250 per day $500 per day $1000 per day The Department and Customers reserve the right to withhold payment or implement other appropriate remedies, such as Contract termination or non-renewal, when the Contractor has failed to perform/comply with the provisions of the Contract.
Appears in 5 contracts
Samples: Contract for Mail Processing Equipment, Piggybacking Agreement, Contract for Mail Processing Equipment
