Calculation of Service Credits. 6.1 The value of one Service Credit is calculated as follows: Total 10 year Projected Revenues x 20% ÷ (number of weeks from the Service Commencement Date to Original Expiry Date x 6)
Calculation of Service Credits. 5.1 Where a Monthly Review Period incorporates part of a month, any service credit will apply to a pro-rated monthly Rental Charge.
Calculation of Service Credits i. Service Credits only begin to accrue after Service Availability falls below a certain percentage (shown in the tables below).
Calculation of Service Credits. Customer is entitled to the Accelerated Service Credits calculated based on the table below:
Calculation of Service Credits. Where a Monthly Review Period incorporates part of a month, any Service credit will apply to a pro- rated Monthly Charge. Service credits will be calculated monthly, aggregated and credited to the Customer on a quarterly basis. If a Service is cancelled during a Monthly Review Period, no Service credit will be payable in respect of that Circuit for that Monthly Review Period. The Customer must claim any Service credit due to a failure to meet the Service levels, in writing, within twenty one (21) business days of the date at which the Customer could reasonably be expected to become aware of such failure. The Customer shall not be entitled to any Service credits in respect of a claim unless and until Node4 has received notice of the claim in writing in accordance with the above. Should Node4 require additional information from the Customer, the Customer shall assist, and shall not be entitled to any Service credits until Node4 has received all the information it has reasonably requested.
Calculation of Service Credits. Service Credits are calculated as the Service Commitment less the Monthly Uptime, multiplied by the total charges paid by Customer (excluding one-time payments such as set-up payments) for the Software Service that was Unavailable for the calendar month in which the Unavailability occurred, up to a maximum of 20% of said charges.
Calculation of Service Credits. 10.4.2.1 For each Service Level Failure the all-inclusive monthly amount payable to the Service Provider shall be reduced by the applicable Service Credits.
Calculation of Service Credits. 6.1 A Service Credit will be applied depending on the Supplier's performance in respect of the Super KPI.
Calculation of Service Credits. 7.1 In the first and last Monthly Review Period, the service credit shall where appropriate be calculated on the basis of a pro-rated Monthly Charge.
Calculation of Service Credits. 8.2.3.1 For each Service Level Failure, the Service Provider shall award to SARS any Service Credit/s due as provided for in Annexure A.
