Calculation of Service Availability Sample Clauses

Calculation of Service Availability. Service Availability = [ 1 – ((number of minutes of Down Time x number of impacted users) / (total number users x total number of minutes in a calendar month)) x 100] Availability shall be rounded to nearest hundredth of a percent in determining the applicable credit.
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Calculation of Service Availability. Service Availability = [ 1 – ((number of minutes of Down Time x number of impacted users) / (total number users x total number of minutes in a calendar month)) x 100] Availability shall be rounded to nearest thousandth of a percent in determining the applicable credit. Service Credits for Down Time will not exceed 30% MRC.
Sample 1
Calculation of Service Availability. Company will use commercially reasonable efforts to provide up time for the Licensed Product as specified on Schedule “A” hereto (and each successively lettered Schedule, if applicable). Up time will be calculated by dividing the available minutes when the Licensed Product is actually available to Client per calendar month by the total available minutes for such calendar month, excluding Scheduled Maintenance as defined in Section 3 below (“Service Availability”). The calculation of Service Availability also shall exclude the following: (i) unavailability resulting from Client’s or any third party’s hardware or software; By way of example and without any limitation, unavailability resulting from any Cloud Services Provider shall be excluded from the calculation of Service Availability, provided that SCW will put its best efforts to make the third party providers fix any problems related to their products or services. However, Company cannot guarantee 100% service availability of third party providers. (ii) unavailability resulting from slow or lack of Internet connectivity; By way of example and without any limitation, unavailability resulting from any Mobile Operators’ services shall be excluded from the calculation of Service Availability, provided that SCW will put its best efforts to make the third party providers fix any problems related to their products or services. However, Company cannot guarantee 100% service availability of third party providers. (iii) unavailability resulting from the actions or inactions of Client or any third party; (iv) unavailability resulting from the failure of Client or Client’s Users to use the Licensed Product in accordance with the Documentation and/or Training; (v) unavailability resulting from Client’s use of the Licensed Product after Company has advised Client to modify its use of the Licensed Product (without limiting the functionality of the Licensed Product) if Client did not modify its use as advised; (vi) unavailability during beta and trial services (as determined by Company); (vii) unavailability due to any event or circumstance beyond Company’s reasonable control, including, without limitation, strikes, governmental action, unusually severe weather, acts of God or public enemy (each, a “Force Majeure Event”). Service Credits are only provided if the Client has opened a Trouble-Ticket, as defined in Section 3(b) above within three Business Days of the initial incident, and shall only be calculated based on ...
Sample 1

Related to Calculation of Service Availability

  • Service Availability You understand that Service availability is at all times conditioned upon the corresponding operation and availability of the communication systems used in communicating your instructions and requests to the Credit Union. We will not be liable or have any responsibility of any kind for any loss or damage thereby incurred by you in the event of any failure or interruption of such communication systems or services resulting from the act or omission of any third party, or from any other cause not reasonably within the control of the Credit Union.

  • EPP service availability Refers to the ability of the TLD EPP servers as a group, to respond to commands from the Registry accredited Registrars, who already have credentials to the servers. The response shall include appropriate data from the Registry System. An EPP command with “EPP command RTT” 5 times higher than the corresponding SLR will be considered as unanswered. If 51% or more of the EPP testing probes see the EPP service as unavailable during a given time, the EPP service will be considered unavailable.

  • Availability of Service We will use reasonable efforts to make the Service available for your use on a continuous basis. The Service may be unavailable for short periods of time for regular or emergency system maintenance. We will endeavor to have our scheduled maintenance occur during non-peak hours. In addition, accessibility to the Service may be interrupted because of conditions beyond our control, including outages in Internet, cellular or other communications availability. We will use diligent efforts to re-establish the Services as promptly as possible. We do not promise the Service will always be available for your use. We may elect to discontinue this Service at any time. If we choose to discontinue the Service, we will provide you with reasonable notice in advance of that fact. We reserve the right at all times to take actions to protect our systems and information, including denial of access to users of the Service.

  • DNS service availability Refers to the ability of the group of listed-­‐as-­‐authoritative name servers of a particular domain name (e.g., a TLD), to answer DNS queries from DNS probes. For the service to be considered available at a particular moment, at least, two of the delegated name servers registered in the DNS must have successful results from “DNS tests” to each of their public-­‐DNS registered “IP addresses” to which the name server resolves. If 51% or more of the DNS testing probes see the service as unavailable during a given time, the DNS service will be considered unavailable.

  • Availability of Services CBT agrees not to discontinue or refuse to provide any service provided or required hereunder other than in accordance with the terms of this Agreement, or unless required by the Commission.

  • System Availability Although we will try to provide continuous access to the Service, we cannot and do not guarantee that the Service will be available 100% of the time and will not be liable in the event Service is unavailable. Actual service or network performance is dependent on a variety of factors outside of our control. If you notify us within twenty-four (24) hours and we confirm an outage consisting of a period of two (2) hours in any calendar month, and not due to any service, act, or omission of you, a third party, your applications, equipment or facilities, or reasons outside of our control, you shall be eligible for a service credit. A service credit shall be computed as a pro-rated charge for one day of the regular monthly fees for the Service in the next monthly statement. Intermittent service outages for periods of less than two (2) hours are not considered service outages. Outages caused by routine scheduled maintenance are also not considered an outage. You shall receive advance notice no less than forty-eight (48) hours in advance of our scheduled maintenance. Scheduled maintenance will be performed between 12:00 a.m. and 6:00 a.m. CST.

  • Excess Availability Borrowers shall have Excess Availability at all times of at least (i) as of any date of determination during the period from July 25, 2016 through and including August 29, 2016, $10,000,000, (ii) as of any date of determination during the period from August 30, 2016 through and including October 17, 2016, $13,000,000, (iii) as of any date of determination during the period from October 18, 2016 through and including October 31, 2016, $17,500,000, and (iv) as of any date of determination during the period from November 1, 2016 through and including December 31, 2016, $20,000,000.

  • Calculation of Continuous Service In determining the period of continuous service of employees on the active payroll for the purpose of vacation entitlement and Article

  • Statement of Service The employer shall, in the event of resignation or termination of employment, provide upon request to an employee whose employment has been terminated a written statement specifying the period of employment and the classification or type of work performed by the employee.

  • Suspension of Service (a) SORACOM may suspend provision of the SORACOM Private Network Service if: (i) there are unavoidable reasons requiring maintenance or construction of SORACOM’s Telecommunications Facility or system; (ii) a telecommunication carrier suspends provision of telecommunication services to SORACOM; (iii) a cloud service provider suspends provision of cloud services to SORACOM; or (iv) SORACOM changes the Subscriber ID under Section 3.4(b). (b) If SORACOM suspends the provision of the SORACOM Private Network Service according Section 5.4(a), SORACOM will announce such suspension on SORACOM’s website in advance except in cases of urgent necessity.

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