Common use of Call Back and Stand-by Time Clause in Contracts

Call Back and Stand-by Time. A. When a customer service representative is called back to work, he/she shall be guaranteed a minimum of two (2) hours at the applicable rate of pay. If a customer service employee is called back on their regular day off (RDO) then he/she shall be guaranteed a minimum of eight (8) hours or six (6) hours for flex schedule employees, at the applicable wage rate. When a customer service employee is required to standby, he/she shall be guaranteed a minimum of two (2) hours at the applicable rate of pay.

Call Back and Stand-by Time. A. A . When a customer service representative is called back to work, he/she shall be guaranteed a minimum of two (2) hours at the applicable rate of paypay . If a customer service employee is called back on their regular day off (RDO) then he/she shall be guaranteed a minimum of eight (8) hours or six (6) hours for flex schedule employees, at the applicable wage raterate . When a customer service employee is required to standby, he/she shall be guaranteed a minimum of two (2) hours at the applicable rate of paypay .