Call Center Customer Assistance Sample Clauses

Call Center Customer Assistance. By December 31, 2016, Credit Union shall train the customer service personnel at its local call center (which operates during regular business hours Monday – Friday, excluding banking holidays under federal or state law) to escalate calls from users with sight impairment disabilities who encounter difficulties using the Website, online banking services and mobile applications. Credit Union shall have trained sufficient personnel at its local call center to handle escalated calls during regular business hours (excluding banking holidays) to assist such calls from users with sight impairment disabilities by December 31, 2016 and by this date Credit Union shall have instituted reasonable procedures during regular business hours to promptly direct requests for assistance to such personnel.
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Related to Call Center Customer Assistance

  • Turnover Assistance Grantee will provide any assistance and actions reasonably necessary to enable System Agency or its designee to effectively close out the Grant Agreement and transfer the performance and obligations of the Grant Agreement to another Grantee or to System Agency if necessary. Grantee agrees that this obligation survives the termination, regardless of whether for cause or convenience, or the expiration of the Grant Agreement and remains in effect until completed to the satisfaction of System Agency.

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