Call/Incident Management Sample Clauses

Call/Incident Management. The following sections give an overview of procedures and rules that should be followed by the NSD to manage ‘calls’ or ‘incidents’. The term ‘incident’, according to ITIL, has a double meaning. First any registered event of the Service Desk is called an incident. This includes both ‘incidents’ in the sense of ‘failures’, and ‘service requests’. After the ‘incident’ is registered, the NSD decides whether this shall remain an incident where a restoration of a failure is needed, or whether the received incident is a ‘service request’, where a deliverable (in terms of service or artefact) is requested. As Customs IT may rely for authentication purposes of Economic Operators and their Representatives (including users from both EOs and Representatives), on identity data provided by external to customs Identity Provider systems, the NAs must ensure that the call and incident management procedures of these Identity Providers follow the organisational model agreed with the NAs for Customs TES. More complex procedures and rules may be defined and applied if required in the National or Commission context.
Sample 1
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Call/Incident Management. The 1st level CSD passes ownership of the calls received by National 1st Level Service Desk to 2nd level CSD (see section E.1 above). This means that the 2nd level CSD becomes responsible for the follow-up of the call. It is essential that each internal call be owned by one 2nd level CSDO, who is responsible for the proper follow-up of its progress and solution. The 2nd level CSDO carries out the following tasks:  Performs the call analysis within the first action of the call that is assigned to it by the 1st level CSD, within the time frames allocated by the Central Service Desk procedures;  Records information related to the call in the CSD Service Desk tool;  Checks at any step of the call life cycle on whether the call/incident solution is reached.
Sample 1

Related to Call/Incident Management

  • Incident Management 3.1. We shall notify You without undue delay after We becomes aware of any accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to Customer Data, including Personal Data, stored or otherwise processed by Us or Our sub-processors of which We become aware (“Security Incident”).

  • Relationship Management LAUSD expects Contractors and their Representatives to ensure that their business dealings with and/or on behalf of LAUSD are conducted in a manner that is above reproach.

  • Account Management 15.1 The Contractor is required to provide a dedicated Strategic Account Manager who will be the main point of contact for the Authority. The Strategic Account Manager will:  Attend quarterly, or as otherwise agreed, review meetings with the Authority, in person at the Authority’s premises or other locations as determined by the Authority  Attend regular catch-up meetings with the Authority, in person or by telephone/videoconference  Resolve any on-going operational issues which have not been resolved by the Contractor or Account Manager(s) and therefore require escalation  Ensure that the costs involved in delivering the Framework are as low as possible, whilst always meeting the required standards of service and quality.

  • Contact in Event of Unauthorized Transfer If you believe your Card and/or access code has been lost or stolen or that someone has transferred or may transfer money from your account without your permission, either call us immediately at:

  • Management of Change 40.1.1 The parties to this collective agreement accept that change in the health service is necessary in order to ensure the efficient and effective delivery of health services. They recognise a mutual interest in ensuring that health services are provided efficiently and effectively, and that each has a contribution to make in this regard.

  • Traffic Management The Customer will not utilize the Services in a manner which, in the view of the Centre Operator, significantly distorts traffic balance on the Centre Operator’s circuits which are shared with other users. If, in the reasonable view of the Centre Operator, the Customer’s traffic patterns cause or may cause such distortion, the Customer should have a dedicated circuit capability. If the Customer declines to do so then the Centre Operator may suspend the Services while the matter is being resolved. If there is no resolution within 5 business days then either party may terminate the Agreement.

  • Pain Management Inpatient rehabilitation for Pain Management is excluded.

  • Investment Management If and to the extent requested by the Advisor, the Sub-Advisor shall, subject to the supervision of the Advisor, manage all or a portion of the investments of the Portfolio in accordance with the investment objective, policies and limitations provided in the Portfolio's Prospectus or other governing instruments, as amended from time to time, the Investment Company Act of 1940 (the "1940 Act") and rules thereunder, as amended from time to time, and such other limitations as the Trust or Advisor may impose with respect to the Portfolio by notice to the Sub-Advisor. With respect to the portion of the investments of the Portfolio under its management, the Sub-Advisor is authorized to make investment decisions on behalf of the Portfolio with regard to any stock, bond, other security or investment instrument, and to place orders for the purchase and sale of such securities through such broker-dealers as the Sub-Advisor may select. The Sub-Advisor may also be authorized, but only to the extent such duties are delegated in writing by the Advisor, to provide additional investment management services to the Portfolio, including but not limited to services such as managing foreign currency investments, purchasing and selling or writing futures and options contracts, borrowing money or lending securities on behalf of the Portfolio. All investment management and any other activities of the Sub-Advisor shall at all times be subject to the control and direction of the Advisor and the Trust's Board of Trustees.

  • PERFORMANCE MANAGEMENT SYSTEM 5.1 The Employee agrees to participate in the performance management system that the Employer adopts or introduces for the Employer, management and municipal staff of the Employer.

  • Crisis Management 1. The Parties reaffirm their commitment to cooperating in promoting international peace and stability.

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