Call Resolution Sample Clauses

Call Resolution. We close a call when we have confirmed with you that the call is resolved. A call is considered resolved when: . The problem is known not to recur or the defect has been rectified. . The apparent problem has been found to not really exist -- a misunderstanding or short term difficulty has ceased m exist. . The call occurred because of user inexperience and this is in the process of being rectified. In this instance. Forte strongly recommends the user attend the appropriate Font Training course, Making Test Cases In the process of diagnosing your problem, you might need to create a test case, especially if you think you have found a defect in our product. Please make the test case as small as possible and design it for portability. A test case should not include an entire application. It should be a subset of the application code -- for example, five to fifty lines -- and contain a small amount of data. In the come of narrowing down the problem, you isolate the code that causes the defect and you might realize that the problem is not a defect, but rather user error. When the Technical Support Specialist reports to Forte Engineering, the test case helps to ensure that when a fix is made, the fix will address your specific problem. Any changes to our code will be tested against your test case,
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Call Resolution. G7 shall endeavour to provide the following resolution of reported faults by Off-site Services: FOR LIVE SYSTEMS AND BAU URGENT HIGH MEDIUM LOW Application System Down/Agreed Business Critical Process not working Important Business Process not working Operational Process Not working Minor bugs, faults or loss of some functionality Unit4 ERP software is inaccessible or a mutually agreed business critical feature is not working, and no work around is available resulting in the customer not being able to continue their normal course of business An important business process is not working causing major inconvenience, but the customer is not prevented from carrying out their normal course of business A feature of the system is not working causing the customer some, but not major inconvenience Minor issue Response – 1 hour Response – 1 hour Response – 1 hours Response – 4 hours Resolution – 4 hours Resolution – 1 day Resolution – 3 days Resolution – Within such a period as is reasonable in the circumstances or as agreed with the customer FOR TESTING ASSISTANCE – TARGET RESOLUTION TIMES HIGH LOW Important Business Process not working Operational Process Not working An important business process is not working causing major inconvenience, but the customer is not prevented from carrying out their normal course of business A feature of the system is not working causing the customer some, but not major inconvenience Response – 1 hour Response – 1 hours Resolution – 1 day Resolution – 3 days In certain circumstances the identified resolution may require the call to be routed to a more suitable third party, for example, the Software Owner’s Support Centre.
Sample 1

Related to Call Resolution

  • Informal Resolution To expedite resolution and control the cost of any dispute, controversy or claim related to this Agreement ("Dispute"), you and Company agree to first attempt to negotiate any Dispute (except those Disputes expressly provided below) informally for at least thirty (30) days before initiating any arbitration or court proceeding. Such informal negotiations commence upon written notice from one person to the other.

  • Internal Resolution With respect to all disputes arising between the Parties under this Agreement, including, without limitation, any alleged breach under this Agreement or any issue relating to the interpretation or application of this Agreement, if the Parties are unable to resolve such dispute within thirty (30) days after such dispute is first identified by either Party in writing to the other, the Parties shall refer such dispute to the Chief Executive Officers of the Parties for attempted resolution by good faith negotiations within thirty (30) days after such notice is received.

  • Resolution If the Employer provides the requested remedy or a mutually agreed-upon alternative, the grievance will be considered resolved and may not be moved to the next step.

  • Disputes Resolution 10:01 Jurisdictional disputes involving workers employed under this Collective Agreement shall henceforth be resolved under the provisions of the Canadian Jurisdictional Disputes Plan in accordance with its rules and regulations and without work stoppage, slow down or other lack of production, and it is further agreed that a jurisdictional dispute shall in no way interfere with the progress or prosecution of work.

  • Early Resolution Conference This Agreement is understood to be clear and enforceable as written and is executed by both parties on that basis. However, should Executive later challenge any provision as unclear, unenforceable or inapplicable to any competitive activity that Executive intends to engage in, Executive will first notify the Company in writing and meet with a Company representative and a neutral mediator (if the Company elects to retain one at its expense) to discuss resolution of any disputes between the parties. Executive will provide this notification at least fourteen (14) days before Executive engages in any activity on behalf of a Competing Business or engages in other activity that could foreseeably fall within a questioned restriction. The failure to comply with this requirement shall waive Executive’s right to challenge the reasonable scope, clarity, applicability, or enforceability of the Agreement and its restrictions at a later time. All rights of both parties will be preserved if the Early Resolution Conference requirement is complied with even if no agreement is reached in the conference.

  • Corporate Resolution As of the date hereof, Seller shall have received from Purchaser a certified copy of its corporate resolution approving the execution and delivery of this Agreement and the consummation of the transactions contemplated hereby, together with such other certificates of incumbency and other evidences of corporate authority as Seller or its counsel may reasonably request.

  • Amicable Resolution (a) Save where expressly stated to the contrary in this Agreement, any dispute, difference or controversy of whatever nature between the Parties, howsoever arising under, out of or in relation to this Agreement (the "Dispute") shall in the first instance be attempted to be resolved amicably in accordance with the procedure set forth in Clause 12.1 (b).

  • Bylaws and Resolutions For each Credit Party, (a) such Person's bylaws, together with all amendments thereto and (b) resolutions of such Person's Board of Directors, approving and authorizing the execution, delivery and performance of the Loan Documents to which such Person is a party and the transactions to be consummated in connection therewith, each certified as of the Closing Date by such Person's corporate secretary or an assistant secretary as being in full force and effect without any modification or amendment.

  • Special Resolution Regimes (a) In the event that any Underwriter that is a Covered Entity becomes subject to a proceeding under a U.S. Special Resolution Regime, the transfer from such Underwriter of this Agreement, and any interest and obligation in or under this Agreement, will be effective to the same extent as the transfer would be effective under the U.S. Special Resolution Regime if this Agreement, and any such interest and obligation, were governed by the laws of the United States or a state of the United States.

  • Meaning of Extraordinary Resolution (1) The expression “

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