Target Resolution Times Sample Clauses

Target Resolution Times. 3.1. IRIS will use reasonable endeavour to resolve technical support failures within the following resolution times: Priority level Target resolution time Urgent 8 hours High 12 hours Medium 24 hours Low 120 hours 3.2. Certain technical support failures may require a bug fix or software patch which can only be processed during European business hours. INTEGRATED ORDERING TIER 2 PLA (PRICE FIXED FOR 3 YEARS) ATTACHMENT E to MASTER AGREEMENT “Property Level Agreement” Mobile Dining AGREEMENT REFERENCE: Reference is xxxxxx made to that certain Master Agreement (“Agreement”). dated as of April 1, 2016 (“Effective Date”), by and between, Marriott International Administrative Services, Inc., a Delaware corporation having its principal place of business at 00000 Xxxxxxxx Xxxx, Xxxxxxxx, Xxxxxxxx 00000, on behalf of itself and its Affiliates (“Marriott”), and IRIS SOFTWARE SYSTEMS LIMITED ("Vendor"), having its principal place of business at 0 Xxxxx’x Xxxxxxxxx, Xxxxxx, XX0X 0XX, Xxxxxx Xxxxxxx. Capitalized terms used herein without definition shall have the same definitions as those found in the Agreement. In the event of a conflict between the Agreement and this Property Level Agreement, the terms of the Agreement shall control and prevail.
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Target Resolution Times. 3.1. iRiS will use reasonable endeavour to resolve technical support failures within the following resolution times: Priority level Target resolution time Urgent 8 hours High 12 hours Medium 24 hours Low 120 hours
Sample 1
Target Resolution Times. NetSuite will use the following timeframes as targets for resolution of these issues. Incident Priority Target Resolution for Fix S1 - Blocking 24 to 48 hours after NetSuite determines that the issue requires a change in the Localized Product. S2 – Urgent, No Workaround 60 days after NetSuite determines that the issue requires a change in the Localized Product. S3 – Important, Available 90 days after NetSuite determines that the issue requires a change in the Localized Product. S4 – Nuisance Timeframe is determined from Customer input and will most likely be greater then 90 days. S5 – Minor Timeframe is determined from customer input and will most likely be greater then 90 days. For purposes of the foregoing, an incident shall be considered resolved if its Incident Priority Status is reduced to a lower tier as defined in this Section 2 above.
Sample 1
Target Resolution Times. NetSuite KK will use the following timeframes as targets for resolution of these issues. Incident Priority Target Resolution for Fix S1 – Blocking 24 to 48 hours after NETSUITE determines that the issue requires a change in the Product. S2 – Urgent, No Workaround 60 days after NETSUITE determines that the issue requires a change in the Product. S3 – Important, Available 90 days after NETSUITE determines that the issue requires a change in the Product. S4 – Nuisance Timeframe is determined from Customer input and will most likely be greater than 90 days. S5 – Minor Timeframe is determined from customer input and will moist likely be greater than 90 days. For purposes of the foregoing, an incident shall be considered resolved if its Incident Priority Status is reduced to a lower tier as defined in this Section 2 above. Incident Priority. In the interest of efficiently allocating NetSuite KK’s and NetSuite’s support resources, NetSuite will prioritize the urgency of support requests and inquiries according to the following criteria guidelines (each, an “Incident Priority”):
Sample 1
Target Resolution Times. NetSuite KK will use the following timeframes as targets for resolution of these issues.
Sample 1
Target Resolution Times. NetSuite will use the following timeframes as targets for resolution of these issues.
Sample 1
Target Resolution Times. EMIS shall use its reasonable endeavours to Resolve or Mitigate an Incident in accordance with the following service levels (measured in accordance with paragraph 5 of this Schedule 3): Severity Level Target for Resolution / Mitigation 1 Target to Resolve/Mitigate Incident within 8 Operational Hours Severity 1 Incidents to be managed in accordance with ISO20000 2 Target to Resolve/Mitigate Incident within 16 Operational Hours Severity 2 Incidents to be managed in accordance with ISO20000 3 Target to Resolve/Mitigate Incident within 48 Operational Hours Severity 3 Incidents to be managed in accordance with EMIS’s standard processes 4 Target to Resolve/Mitigate Incident within 144 Operational Hours Severity 4 Incidents to be managed in accordance with EMIS’s standard processes 5 No specified resolution/mitigation timeframe Severity 5 Incidents to be managed in accordance with EMIS’s standard processes
Sample 1
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Related to Target Resolution Times

  • Recognition of U.S. Special Resolution Regimes (i) In the event a Covered Party becomes subject to a proceeding under a U.S. Special Resolution Regime, the transfer of this Agreement (and any interest and obligation in or under, and any property securing, this Agreement) from such Covered Party will be effective to the same extent as the transfer would be effective under the U.S. Special Resolution Regime if this Agreement (and any interest and obligation in or under, and any property securing, this Agreement) were governed by the laws of the United States or a State of the United States.

  • Recognition of the U.S. Special Resolution Regimes (a) In the event that any Underwriter that is a Covered Entity becomes subject to a proceeding under a U.S. Special Resolution Regime, the transfer from such Underwriter of this Agreement, and any interest and obligation in or under this Agreement, will be effective to the same extent as the transfer would be effective under the U.S. Special Resolution Regime if this Agreement, and any such interest and obligation, were governed by the laws of the United States or a state of the United States.

  • Informal Resolution To expedite resolution and control the cost of any dispute, controversy or claim related to this Agreement ("Dispute"), you and Company agree to first attempt to negotiate any Dispute (except those Disputes expressly provided below) informally for at least thirty (30) days before initiating any arbitration or court proceeding. Such informal negotiations commence upon written notice from one person to the other.

  • Organization Documents, Resolutions, Etc Receipt by the Administrative Agent of the following, each of which shall be originals or facsimiles (followed promptly by originals), in form and substance satisfactory to the Administrative Agent and its legal counsel:

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