CHANGES AND UPDATES TO THE UKMVS Sample Clauses

CHANGES AND UPDATES TO THE UKMVS. 14.1. SecurMed UK may update, change and/or modify the UKMVS at any time. 14.2. For the EMVS Operational Phase, the SDK/API and the updates or amendments to the SDK/API shall be provided from time to time by SecurMed UK to the End User. The SDK/API will be communicated by means of email to the contact point named by the End User, with copy to the email address notified by the End User to SecurMed UK, and copy to SecurMed UK helpdesk for record. 14.3. Release Management Any updates and changes to the SDK/API referred to in Section 14.2 follow a specific release management process similar to ITIL V3 or newer. The release management distinguishes between Emergency Fix, Minor Release and Major Release, as follows: (i) Emergency Fix An Emergency Fix is used to correct urgent errors in the UKMVS or the interfaces. Threats to data security, data integrity or system security are explicitly considered as urgent errors. Emergency Fixes typically include hot fixes and/or bug fixes. Due to the nature of the threats that should be fended off, time is a crucial factor. Therefore Emergency Fixes can be applied prior to distributing the SDK/API. Nevertheless the relevant connected parties should be informed as soon as possible about the Emergency Fix. Given the nature of the system described, backward compatibility is an essential aspect of any change including emergency changes.