Common use of Chargebacks Clause in Contracts

Chargebacks. 13.1 We may decide to Chargeback to you any amount for any Card Transaction or part of it if: 13.1.1 the Card Transaction is invalid, unauthorised or Fraudulent; 13.1.2 the Cardholder disputes their liability for any reason; 13.1.3 we dispute liability for any valid reason; and 13.1.4 a Chargeback is effected in terms of the Rules. 13.2 If we have accepted any Card Transaction in terms of the Agreement it is not binding on us and we may Chargeback the Card Transaction amount or part of it to you at any time (or delete such Transaction, if we become aware of it before settlement). Notice of the Chargeback will have an explanation and, if needed or available, supporting documents. 13.3 We will give you the opportunity to advise us why such Chargeback should not be effected. 13.4 When a Chargeback is initiated and we have not already settled such Transaction, we may withhold the Transaction funds immediately. You also become liable to us for the full amount of the Chargeback amount as well as any penalties and charges. This amount will be deducted from your Bank Account immediately. In the event that you do not have a sufficient balance to fund the Chargeback we may debit this amount from your Bank Account or any other financial instrument linked to your account. If we reasonably believe that a Chargeback is likely, we may reserve the amount of the potential Chargeback in advance until the Chargeback process has been completed. 13.5 You agree to assist, at your expense and to investigate any Transactions linked to your Bank Account. You also permit us to share the relevant information with the customers, Issuers, Payment Schemes or Regulatory Authorities as required to investigate and mediate a Chargeback. 13.6 If you are incurring a high rate or excessive amount of Chargebacks we may elect, at our discretion, to introduce new Fees, delay deposits or suspend or terminate your use of the SnapScan Merchant Service. 13.7 We will not refund you the Merchant Commission in respect of any Chargeback. 13.8 Where Instant Money is used as a payment type, the terms and conditions applicable to Chargebacks will not apply.

Chargebacks. 13.1 We may decide 12.1. You shall be fully liable to Elavon for the amount of any and all Transactions returned to Elavon for whatever reason including Chargebacks (together with any Chargeback to Costs) and/or other disputes regarding the validity of a Transaction, even where (a) all the requirements of Transactions set out in this Agreement have been complied with, and/or (b) you any amount for any Card Transaction are under no legal liability in respect of the supply of the goods or part of it if:services concerned. 13.1.1 the Card Transaction is invalid, unauthorised or Fraudulent; 13.1.2 the Cardholder disputes their liability for any reason; 13.1.3 we dispute liability for any valid reason; and 13.1.4 12.2. Where a Chargeback is effected in terms of the Rules.raised: 13.2 If we have accepted any Card Transaction in terms of the Agreement it is not binding on us and we may Chargeback the Card Transaction amount or part of it to you at any time (or delete such Transaction, 12.2.1. if we become aware of it before settlement). Notice of the Chargeback will have an explanation and, if needed or available, supporting documents. 13.3 We will give you the opportunity to advise us why such Chargeback should not be effected. 13.4 When a Chargeback is initiated and we have not already settled such yet paid you for that Sales Transaction, we may withhold will not be required to do so; or 12.2.2. if we have already paid you for that Sales Transaction, you must pay the value of that Sales Transaction funds immediatelyback to us. You This is also become liable the case where you send details about a transaction to us which is not a Sales Transaction but which has been acquired by us as a Sales Transaction. 12.3. The amount of each Chargeback represents a debt immediately due and payable by you to us irrespective of whether we make a demand upon you for the full amount value of any Chargebacks. 12.4. We shall notify you, to the Chargeback amount extent permitted by the Laws, as well soon as reasonably practicable of any penalties and chargesChargebacks which have occurred or been incurred. 12.5. This amount Where section 12.2 applies, we will be deducted under no obligation to deal with the Cardholder ourselves or to try to obtain payment from your Bank Account immediatelythem or the Issuer. 12.6. In the event that you do wish to dispute a Chargeback, it is your responsibility to (i) prove to our reasonable satisfaction (which shall, subject to clause 12.7 and with limitation, be conditional upon the relevant Issuer or Card Scheme, as the case may be, confirming it is satisfied) that the debit of the Cardholder’s account was authorised by such Cardholder; and (ii) provide us with any additional evidence that we (or the relevant Issuer or Card Scheme) require in support of your claim. 12.7. Subject to the Card Scheme Rules, we shall not have be obliged to investigate or challenge the validity of a sufficient balance Chargeback. We may charge you a Chargeback Costs for any such investigation or challenge. You acknowledge and agree that any decision or determination of the relevant Issuer or Card Scheme as to fund the validity and extent of any Chargeback shall be final and binding. 12.8. As Chargebacks may arise after a considerable period of time after the date of the relevant Sales Transaction, you acknowledge and agree that, notwithstanding the termination of this Agreement for whatever reason, we may debit this amount shall continue to be entitled to recover Chargebacks and Chargeback Costs from your Bank Account you (and where relevant from any Person who has provided us with a Guarantee or any other financial instrument linked security relating to your accountobligations under this Agreement) in relation to all Chargebacks that occur in relation to Sales Transactions acquired during the term of this Agreement. If we reasonably believe You will not resubmit or reprocess any Sales Transaction that a Chargeback is likely, we may reserve the amount of the potential Chargeback in advance until the Chargeback process has been completed. 13.5 You agree to assist, at your expense and to investigate any Transactions linked to your Bank Account. You also permit us to share the relevant information with the customers, Issuers, Payment Schemes or Regulatory Authorities as required to investigate and mediate subject of a Chargeback. 13.6 12.9. You shall not be liable for any Chargebacks or Chargeback Costs to the extent that they are caused by our breach of our obligations under this Agreement. 12.10. If you are incurring wish to dispute a high rate or excessive amount Chargeback, you will do so in accordance with the applicable procedure set out in the Operating Guide and Card Scheme Rules. In the case of Chargebacks we may electa disputed Chargeback, at our discretion, to introduce new Fees, delay deposits or suspend or terminate your use of you must provide us within any specified timeframe with the SnapScan Merchant Service. 13.7 We will not refund you the Merchant Commission in respect of any Chargeback. 13.8 Where Instant Money is used as a payment typeevidence required by us, the terms and conditions applicable to Chargebacks will not applyIssuer or Card Scheme.

Chargebacks. 13.1 Any amount attributable to a payment transaction may be reversed or charged back to your PayPal Xxxxxx Account (a “Chargeback”) if the transaction: a) is disputed in any way, b) is reversed for any reason by the Card Scheme, our Acquirers, the cardholder or the Card issuer, c) was not authorized or we have reason to believe that it was not authorized, and/or d) is alleged to be illegal, suspicious or in violation of these Terms. For any payment transaction we determine may result in a Chargeback, we have the right to withhold the potential amount of the Chargeback in a reserve. We may decide recover the amount of any Chargeback and any associated fees, fines, and/or penalties assessed by the Card Schemes or our Acquirers from funds credited to Chargeback your PayPal business account or any other funds due to you any amount for any Card Transaction or part of it if: 13.1.1 the Card Transaction is invalid, unauthorised or Fraudulent; 13.1.2 the Cardholder disputes their liability for any reason; 13.1.3 under these Terms. If we dispute liability for any valid reason; and 13.1.4 believe that a Chargeback is effected in terms of the Rules. 13.2 If we have accepted likely with respect to any Card Transaction in terms of the Agreement it is not binding on us and we may Chargeback the Card Transaction amount or part of it to you at any time (or delete such Transaction, if we become aware of it before settlement). Notice of the Chargeback will have an explanation and, if needed or available, supporting documents. 13.3 We will give you the opportunity to advise us why such Chargeback should not be effected. 13.4 When a Chargeback is initiated and we have not already settled such Transactionpayment transaction, we may withhold the Transaction amount of the potential Chargeback from payments due to you under these Terms until such time that: a) a Chargeback is assessed due to a customer’s complaint, in which case we will retain the funds, b) the period of time under applicable law or regulation by which the customer may dispute the transaction has expired, or c) we determine that a Chargeback on the transaction will not occur. If we are unable to recover funds immediately. You also become liable related to a Chargeback for which you are liable, you will pay us for the full amount of the Chargeback amount as well as any penalties immediately on demand. You agree to pay all costs and charges. This amount will be deducted from your Bank Account immediately. In expenses, including without limitation attorneys’ fees and other legal expenses, incurred by or on behalf of us in connection with the event that you do not have a sufficient balance to fund the Chargeback we may debit this amount from your Bank Account or any other financial instrument linked to your accountcollection of all balances unpaid by you. If we reasonably believe determine that a Chargeback is likelyyou are incurring an excessive number of Chargebacks or that Chargebacks related to you are too frequent, we may establish controls or conditions governing your PayPal Xxxxxx Account, including without limitation: a) creating a reserve the in an amount reasonably determined by us to cover anticipated Chargebacks and related fees, penalties, or fines, b) suspending your access to and use of the potential Chargeback in advance until the Chargeback process has been completed. 13.5 PayPal Xxxxxx Services, and/or c) terminating and closing your PayPal Xxxxxx Account and your PayPal business account. You agree to assistassist us when requested, at your expense and expense, to investigate any Transactions linked to your Bank Accounttransaction processed through the PayPal Xxxxxx Services. You also permit us to further agree that we may share information about a Chargeback with your customer, the relevant information with the customerscustomer’s financial institution, Issuers, Payment Schemes or Regulatory Authorities as required and your financial institution in order to investigate and and/or mediate a Chargeback. 13.6 If you are incurring . You acknowledge that your failure to assist us in a high rate or excessive amount timely manner when investigating a transaction, including providing necessary information and documentation within ten days of Chargebacks we our request, may electresult in an irreversible Chargeback. We reserve the right, at our discretionupon notice to you, to introduce new Fees, delay deposits or suspend or terminate your use of the SnapScan Merchant Servicecharge a fee for mediating and/or investigating Chargeback disputes. 13.7 We will not refund you the Merchant Commission in respect of any Chargeback. 13.8 Where Instant Money is used as a payment type, the terms and conditions applicable to Chargebacks will not apply.

Chargebacks. 13.1 We may decide to Chargeback to you any amount for any Card Transaction or part of it if: 13.1.1 the Card Transaction is invalid, unauthorised or Fraudulent; 13.1.2 the Cardholder disputes their liability for any reason; 13.1.3 we dispute liability for any valid reason; and 13.1.4 a A Chargeback is effected typically caused when a Consumer disputes a charge that appears on their bank account statement bill. A Chargeback may result in the reversal of a transaction, which consists of the original transaction amount plus any applicable Chargeback associated fees. You can be assessed Chargebacks for (i) Consumer disputes, or (ii) unauthorized or improperly authorized transactions, or (iii) transactions that do not comply with the terms of the Rules. 13.2 If we have accepted any Card Transaction in terms of the this Agreement it is not binding on us and we may Chargeback the Card Transaction amount or part of it to you at any time (are allegedly unlawful or delete such Transaction, if we become aware of it before settlement)suspicious. Notice of the Chargeback will have an explanation and, if needed or available, supporting documents. 13.3 We will give you the opportunity to advise us why such Chargeback should not be effected. 13.4 When a Chargeback is initiated and we have not already settled such Transactionissued, we may withhold you are immediately liable to 2000Charge for the Transaction funds immediatelyfull amount of payment of the Chargeback plus any associated fees, fines, expenses or penalties. You also become liable agree that 2000Charge may recover these amounts by debiting your Settlement Account associated with your 2000Charge Account, debiting your Reserve, or setting off any amounts owed to you by us thru your Merchant Portal. If we are unable to recover funds related to a Chargeback for which you are liable, you are required to pay us the full amount of the Chargeback amount as well as plus any penalties incurred fees immediately upon demand. You agree to pay all costs and chargesexpenses, including without limitation attorney fees and other legal expenses, incurred by or on behalf of us in connection with the collection of any unpaid Chargebacks unpaid by you. This amount will be deducted from your Bank Account immediately. In the event that you do not have a sufficient balance to fund the Chargeback Further, if we may debit this amount from your Bank Account or any other financial instrument linked to your account. If we reasonably believe that a Chargeback is likelylikely to occur with any transaction, we may reserve withhold the amount of the potential Chargeback from the Settlement funds which are otherwise due to you under this Agreement until such time that: (a) a Chargeback is actually assessed, in advance until which case we will retain the funds; (b) the period of time under applicable law or regulation by which the Consumer may dispute the transaction; or (c) we determine that a Chargeback on the transaction will not occur. We reserve the right to start a recovery process has been completed. 13.5 You agree to assist, at for all Chargebacks on your expense and to investigate any Transactions linked behalf. Once we recover a Chargeback successfully it will be credited to your Bank Settlement Account, less our recovery service fees. You also permit us have the choice to share the relevant information with the customers, Issuers, Payment Schemes or Regulatory Authorities as required to investigate and mediate a Chargeback. 13.6 If opt out of this service via your Merchant Portal. It may arise that 2000Charge determines that you are incurring a high rate excessive Chargebacks. Excessive Chargebacks may result in additional fees, penalties, or excessive amount of fines. Excessive Chargebacks we may elect, at our discretion, also result in (a) additional controls and restrictions to introduce new Fees, delay deposits or suspend or terminate your use of the SnapScan Merchant Service, including without limitation, (i) changes to the terms of your Reserve, (ii) increases to your applicable fees, or (iii) delays in your Settlement; (iv) modification of your allowed product offerings or (b) possible suspension or termination of your 2000Charge Account and access to the Service. 13.7 We will not refund you the Merchant Commission in respect of any Chargeback. 13.8 Where Instant Money is used as a payment type, the terms and conditions applicable to Chargebacks will not apply.

Chargebacks. 13.1 We A Chargeback is typically caused when a customer disputes a charge that appears on its bills. A Chargeback may decide to Chargeback to result in the reversal of a Transaction which you are immediately liable for the amount of the Transaction. You can be assessed Chargebacks for (i) customer disputes; (ii) unauthorized or improperly authorized transactions; (iii) transactions that do not comply with Network Rules or the terms of this Agreement or are allegedly unlawful or suspicious; or (iv) any amount reversals for any Card Transaction or part of it if: 13.1.1 reason by the Card Transaction is invalidNetwork, unauthorised us or Fraudulent; 13.1.2 the Cardholder disputes their liability for any reason; 13.1.3 we dispute liability for any valid reason; and 13.1.4 a Chargeback is effected in terms of the Rules. 13.2 If we have accepted any Card Transaction in terms of the Agreement it is not binding on us and we may Chargeback the Card Transaction amount acquiring or part of it to you at any time (or delete such Transaction, if we become aware of it before settlement)issuing banks. Notice of the Chargeback will have an explanation and, if needed or available, supporting documents. 13.3 We will give you the opportunity to advise us why such Chargeback should not be effected. 13.4 When a Chargeback is initiated and we have not already settled such Transactionissued, we may withhold the Transaction funds immediately. You also become you are immediately liable to us Citcon for the full amount of the Transaction related to the Chargeback amount as well as plus any associated fees, fines, expenses or penalties and charges(including those assessed by the Card Networks us, the acquiring or issuing banks). This amount will be deducted from You agree that we may recover these amounts by debiting your Bank Account immediatelyAccount, debiting the Reserve Account, or setting off any amounts owed to you by us. In If we are unable to recover funds related to a Chargeback for which you are liable, you agree to pay us the event that you do not have a sufficient balance to fund full amount of the Chargeback we may debit this amount from your Bank Account immediately upon demand. Where such amounts are not immediately paid to us, you agree to pay all costs and expenses, including without limitation attorneys’ fees and other legal expenses, incurred by or on behalf of us in connection with the collection of any other financial instrument linked to your accountunpaid Chargebacks unpaid by you. If we reasonably believe that a Chargeback is likelylikely with respect to any transaction, we may reserve withhold the amount of the potential Chargeback from payments otherwise due to you under this Agreement until such time that: (a) a Chargeback is assessed due to a customer’s complaint, in advance until which case we will retain the funds; (b) the period of time under applicable law or regulation by which the customer may dispute that the transaction has expired; or (c) we determine that a Chargeback process has been completed. 13.5 You agree on the transaction will not occur. Chargebacks may not be applicable to assistone or more Providers. In addition, at your expense you may also be liable for all claims that a Provider, in its sole and to investigate any Transactions linked to your Bank Account. You also permit us to share the relevant information with the customers, Issuers, Payment Schemes or Regulatory Authorities as required to investigate and mediate a Chargeback. 13.6 If you are incurring a high rate or excessive amount of Chargebacks we may elect, at our absolute discretion, to introduce new Fees, delay deposits or suspend or terminate your use finds in favor of the SnapScan Merchant ServiceCustomer under its Purchase Protection program for the goods or services solder, or under its Operating Rules and Regulations (as described on xxx.xxxxxx.xxx/xxxxx), if applicable. 13.7 We will not refund you the Merchant Commission in respect of any Chargeback. 13.8 Where Instant Money is used as a payment type, the terms and conditions applicable to Chargebacks will not apply.

Chargebacks. 13.1 Any amount referable to a Card transaction may be reversed or charged back to your UK Telecom Distribution Limited Account (each, a “Chargeback”) if the transaction: a) is disputed in any way, b) is reversed for any reason by the Card Scheme, our Acquirers, the cardholder or the Card issuer, c) was not authorised or we have reason to believe that it was not authorised, and/or d) is presumed to be illegal, suspicious or in violation of these Payment Terms and Conditions. For any Card transaction we determine may result in a Chargeback, we have the right to withhold the likely amount of the Chargeback in a Reserve. We may decide recover the amount of any Chargeback and any associated fees, fines, and/or penalties assessed by the Card Schemes or our Acquirers from funds credited to Chargeback your UK Telecom Distribution Limited Account or any other funds due to you any amount for any Card Transaction or part of it if: 13.1.1 the Card Transaction is invalid, unauthorised or Fraudulent; 13.1.2 the Cardholder disputes their liability for any reason; 13.1.3 under these Payment Terms and Conditions. If we dispute liability for any valid reason; and 13.1.4 believe that a Chargeback is effected in terms of the Rules. 13.2 If we have accepted likely with respect to any Card Transaction in terms of the Agreement it is not binding on us and we may Chargeback the Card Transaction amount or part of it to you at any time (or delete such Transaction, if we become aware of it before settlement). Notice of the Chargeback will have an explanation and, if needed or available, supporting documents. 13.3 We will give you the opportunity to advise us why such Chargeback should not be effected. 13.4 When a Chargeback is initiated and we have not already settled such Transactiontransaction, we may withhold the Transaction amount of the potential Chargeback from payments due to you under these Payment Terms and Conditions until such time that: a) a Chargeback is assessed due to a customer’s complaint, in which case we will retain the funds, b) the period of time under applicable law or regulation by which the customer may dispute the transaction has expired, or c) we determine that a Chargeback on the transaction will not occur. If we are unable to recover funds immediately. You also become liable related to a Chargeback for which you are liable, you will pay us for the full amount of the Chargeback amount as well as any penalties immediately on demand. You agree to pay all costs and charges. This amount will be deducted from your Bank Account immediately. In expenses, including without limitation attorneys’ fees and other legal expenses, incurred by or on behalf of us in connection with the event that you do not have a sufficient balance to fund the Chargeback we may debit this amount from your Bank Account or any other financial instrument linked to your accountcollection of all balances unpaid by you. If we reasonably believe determine that a Chargeback is likely, we may reserve the amount of the potential Chargeback in advance until the Chargeback process has been completed. 13.5 You agree to assist, at your expense and to investigate any Transactions linked to your Bank Account. You also permit us to share the relevant information with the customers, Issuers, Payment Schemes or Regulatory Authorities as required to investigate and mediate a Chargeback. 13.6 If you are incurring a high rate or an excessive amount of Chargebacks or that Chargebacks related to you are too frequent, we may electestablish controls or conditions governing your UK Telecom Distribution Limited Account, at our discretionincluding without limitation: a) create a Reserve in an amount reasonably determined by us to cover anticipated Chargebacks and related fees, penalties or fines, b) suspend your access to introduce new Fees, delay deposits or suspend or terminate your and use of the SnapScan Merchant Payment Service. 13.7 We will not refund you , and/or c) terminate and close your UK Telecom Distribution Limited Account. You agree to assist us when requested, at your expense, to investigate any transaction processed through the Merchant Commission in respect of any Chargeback. 13.8 Where Instant Money is used as Payment Service. You further agree that we may share information about a payment typeChargeback with your customer, the terms customer’s financial institution and conditions applicable your financial institution in order to Chargebacks will not applyinvestigate and/or mediate a Chargeback. You acknowledge that your failure to assist us in a timely manner when investigating a transaction, including providing necessary information and documentation within ten (10) days of our request, may result in an irreversible Chargeback. We reserve the right, upon notice to you, to charge a fee for mediating and/or investigating Chargeback disputes.

Chargebacks. 13.1 14.1 If you place a chargeback with your credit card company (on purpose or by mistake) for any deposit you made in your account with us, we reserve the right to charge a “Research Fee” of USD150 to your account upon receiving the chargeback by our merchant provider to cover our investigative expenses to prove that you did make the deposit, and you hereby authorize us to charge this amount to your credit card. 14.2 We do not tolerate credit card fraud and all fraud, without exception, will be prosecuted through criminal proceedings in your local jurisdiction to the fullest extent of the law. In addition, we will pursue civil legal action in your local jurisdiction seeking any loss of income related to the fraud, including business, legal fees, research costs, employee down time and loss of revenues. 14.3 We employ advanced risk modelling to detect fraudulent transaction clues across our Services. Fraudulent transactions are immediately cancelled after being detected. Any active orders associated with the same fraudulent credit card will also be cancelled immediately. We also actively leverage external, cross-industry resources such as worldwide fraud blacklists to prevent fraudulent users from accessing our Online Trading Facility in the first place. 14.4 We consider credit card chargeback to be fraudulent if you make no reasonable effort to work with us to resolve any problems with your deposit. All frivolous chargeback not only cost our employees time away from our usual and customary matters of conducting normal business, but also cost us money, therefore: (a) when we detect questionable activity related to a deposit that is being made in an Account, we will mark the deposit with a “Customer Review In Progress” status and perform fraud detection checks on the deposit to reduce your exposure to risk; during this time, you won't be able to access your Account. (b) In general, we complete reviews within four (4) to six (6) hours; certain deposits posing a higher potential risk may require more time, however, as our Compliance Department performs even more extensive fraud detection checks. We may decide also contact you directly as a backup precaution. If we determine that a deposit is high-risk or doesn't comply with our Fraud & Security Policies, the deposit will immediately be cancelled and the funds will immediately be refunded to Chargeback the credit card from which the deposit was initially made. Furthermore, in such instances, we reserve the right, at our sole discretion, to you close any amount for any Card Transaction or part and all of it if: 13.1.1 your account(s) with us immediately. Any active orders associated with the Card Transaction is invalid, unauthorised or Fraudulent; 13.1.2 the Cardholder disputes their liability for any reason; 13.1.3 we dispute liability for any valid reason; and 13.1.4 a Chargeback is effected in terms of the Rulessame fraudulent credit card and/or account will also be cancelled immediately. 13.2 If we have accepted any Card Transaction in terms of the Agreement it is not binding on (c) You agree that if you choose to do business with us and we may Chargeback the Card Transaction amount or part of it to you at any time (or delete such Transactionfile a chargeback with your credit card company, if we become aware of it before settlement). Notice of the Chargeback will have an explanation and, if needed or available, supporting documents. 13.3 We will give you the opportunity to advise us why such Chargeback should not be effected. 13.4 When a Chargeback is initiated and we have not already settled such Transaction, we may withhold the Transaction funds immediately. You also become liable to us for the full amount of the Chargeback amount as well as any penalties and charges. This amount will be deducted from your Bank Account immediately. In the event that but you do not have a sufficient balance win the chargeback argument, you agree to fund pay us, in addition to the Chargeback we may debit “Research Fee” of USD150 mentioned above, an “Administrative Processing Fee” of USD150 for our time responding to the matter. You hereby authorize us to charge this amount from to your Bank Account or credit card. If this charge is rejected, we will pursue legal action to recoup losses for our time associated with responding to the chargeback in addition to any other financial instrument linked to your accountfees explained above. If we reasonably believe that a Chargeback is likely, we may reserve the amount of the potential Chargeback in advance until the Chargeback process has been completed. 13.5 You agree to assist, at reimburse us or any representative we may appoint for any legal expenses your expense and to investigate any Transactions linked to your Bank Account. You also permit actions may make us to share the relevant information with the customers, Issuers, Payment Schemes or Regulatory Authorities as required to investigate and mediate a Chargebackincur. 13.6 If you are incurring (d) In addition, we will attempt to recover fraudulently disputed charges plus additional costs via a high rate or excessive amount 3rd party collection agency and your account will be reported to all credit bureaus as a delinquent collection account. This may severely damage your credit rating for at least the next seven (7) years. At this point, we will no longer accept a settlement of Chargebacks your debt and will only accept payment in full. In addition to this, we may electwill file a report with your local police department, and pursue all fraudulent activities through your local jurisdiction for prosecution to the fullest extent of the law. Furthermore, in such instances, we reserve the right, at our sole discretion, to introduce new Feestake all action as we see fit, delay including, without limitation, completely blocking access to our Online Trading Facility, blocking and/or revoking your Access Codes and/or terminating your Account. Under these circumstances, we reserve the right to seize any profits and/or revenues generated directly or indirectly by exercising any such prohibit trading activity and we shall be entitled to inform any interested 3rd parties of your breach of this clause; any active orders associated with the same fraudulent credit card and/or account will also be cancelled immediately; we have, and will continue to develop any tools necessary to identify credit/debit card fraud; any dispute arising from such fraudulent activity will be resolved by us in our sole and absolute discretion, in the manner we deem to be the fairest to all concerned; that decision shall be final and/or binding on all participants; no correspondence will be entered into. 14.5 We take fraud very seriously. We log IP strings on all deposits or suspend or terminate made in our accounts. Any orders coming back as a chargeback due to fraudulent activities will be diligently pursued through criminal proceedings in your use local jurisdiction for prosecution to the fullest extent of the SnapScan Merchant Servicelaw. 13.7 We will not refund you the Merchant Commission in respect of any Chargeback. 13.8 Where Instant Money is used as a payment type, the terms and conditions applicable to Chargebacks will not apply.

Chargebacks. 13.1 We A Chargeback (defined below in Section D(6)) is typically caused when a customer disputes a charge that appears on their xxxx. A Chargeback may decide result in the reversal of a transaction, with the amount charged back to Chargeback to you you. You can be assessed Chargebacks for: (i) customer disputes, (ii) unauthorized or improperly authorized transactions, or (iii) transactions that do not comply with Payment Network Rules or the terms of this Agreement or are allegedly unlawful or suspicious, or (iv) any amount reversals for any Card Transaction reason by the Network, our processor or part of it if: 13.1.1 the Card Transaction is invalidacquiring bank, unauthorised or Fraudulent; 13.1.2 the Cardholder disputes their liability for any reason; 13.1.3 we dispute liability for any valid reason; and 13.1.4 a Chargeback is effected in terms of the Rules. 13.2 If we have accepted any Card Transaction in terms of the Agreement it is not binding on us and we may Chargeback the Card Transaction amount or part of it to you at any time (or delete such Transaction, if we become aware of it before settlement)bank. Notice of the Chargeback will have an explanation and, if needed or available, supporting documents. 13.3 We will give you the opportunity to advise us why such Chargeback should not be effected. 13.4 When a Chargeback is initiated and we have not already settled such Transactionissued, you are immediately liable to Shopify for the full amount of payment of the Chargeback plus any associated Fees, fines, expenses or penalties (including those assessed by the Payment Networks or our payment processors). You agree that we may withhold the Transaction recover these amounts by debiting by means of ACH debit of your Bank Account associated with your Service Account, debiting your Reserve Account, or setting off any amounts owed to you by us. If we are unable to recover funds immediately. You also become liable related to a Chargeback for which you are liable, you will pay us for the full amount of the Chargeback amount as well as immediately upon demand. You agree to pay all costs and expenses, including without limitation attorneys’ fees and other legal expenses, incurred by or on behalf of us in connection with the collection of any penalties and chargesunpaid Chargebacks unpaid by you. This amount will be deducted from your Bank Account immediately. In the event that you do not have a sufficient balance to fund the Chargeback we may debit this amount from your Bank Account or any other financial instrument linked to your account. If Further, if we reasonably believe that a Chargeback is likelylikely with respect to any transaction, we may reserve withhold the amount of the potential Chargeback from payments otherwise due to you under this Agreement until such time that: (a) a Chargeback is assessed due to a customer’s complaint, in advance until which case we will retain the funds; (b) the period of time under applicable law or regulation by which the customer may dispute that the transaction has expired; or (c) we determine that a Chargeback process has been completed. 13.5 You agree to assist, at your expense and to investigate any Transactions linked to your Bank Account. You also permit us to share on the relevant information with the customers, Issuers, Payment Schemes or Regulatory Authorities as required to investigate and mediate a Chargeback. 13.6 If you are incurring a high rate or excessive amount of Chargebacks we may elect, at our discretion, to introduce new Fees, delay deposits or suspend or terminate your use of the SnapScan Merchant Service. 13.7 We transaction will not refund you the Merchant Commission in respect of any Chargebackoccur. 13.8 Where Instant Money is used as a payment type, the terms and conditions applicable to Chargebacks will not apply.

Chargebacks. 13.1 7.1 We may decide be entitled to Chargeback seek to reverse (chargeback) transactions made through your Card where you have a dispute with the merchant that supplied the goods or services. For example, you may be entitled to reverse a transaction where the merchant has not provided you with the goods or services you paid for and you have tried to get a refund from the merchant and were unsuccessful. 7.2 To avoid losing any amount for any Card Transaction or part of it ifrights you may have to dispute such a transaction, you should: 13.1.1 (a) tell us as soon as possible after the Card Transaction is invalid, unauthorised or Fraudulent; 13.1.2 date of the Cardholder disputes their liability for any reason; 13.1.3 we dispute liability for any valid reasontransaction; and 13.1.4 (b) provide us with any information we ask for to support your request. 7.3 If we are satisfied after investigation that you are entitled to reverse a Chargeback is effected transaction, the amount initially debited for the transaction will be credited to the Wallet in terms the original currency of the Rulestransaction if that currency is a Supported Currency that you are permitted to hold in your Wallet. If the same currency is not a Supported Currency that you are permitted to hold in your Wallet at the time of the reversal, the amount will be credited in the Base Currency using the then prevailing exchange rates determined by Airwallex. If the currency of the original transaction is a Visa Supported Currency, that amount will be converted by Visa into your Base Currency. 13.2 If we have accepted any Card Transaction in terms 7.4 You should notify us immediately of a disputed transaction. The operating rules of the Agreement it is Payment Networks impose time limits for raising a dispute. Generally, under these rules Airwallex must lodge a fully detailed claim on your behalf within 120 days. If you do not binding on notify us and we may Chargeback the Card Transaction amount or part of it to you at any time (or delete such Transaction, if we become aware of it before settlement). Notice of the Chargeback will have an explanation and, if needed or available, supporting documents. 13.3 We will give you the opportunity to advise provide us why such Chargeback should not be effected. 13.4 When a Chargeback is initiated and we have not already settled such Transactionwith sufficient information, we may withhold the Transaction funds immediately. You also become be unable to investigate or lodge a claim in time in which case you will be liable to us for the full amount of the Chargeback amount as well as transaction. It is your responsibility to review carefully your transaction history. We are not responsible for any penalties and charges. This amount will be deducted from your Bank Account immediately. In the event that loss to you if you do not ask us to reverse a transaction in time. 7.5 To notify us of a disputed transaction, please contact us and request a transaction dispute form and send the completed form to Airwallex at Airwallex Card Transaction Disputes by either: Mail: 0 Xxxx Xx, Xxxxxx, XX0 0XX Email: xxxxxxx@xxxxxxxxx.xxx 7.6 Please assist us by providing as much information as you can. Once we have a sufficient balance to fund the Chargeback we may debit this amount from received your Bank Account or any other financial instrument linked to your account. If we reasonably believe that a Chargeback is likelycompleted form and associated information, we may reserve can only investigate the amount transaction on your behalf when the transaction has settled. Settlement of a transaction is evident when a post date is recorded in the potential Chargeback in advance until the Chargeback process has been completed. 13.5 You agree Wallet. Our aim is to assist, at acknowledge receipt of your expense and to investigate any Transactions linked to your Bank Accountdispute form within 5 business days of receipt. You also permit us to share the relevant information with the customers, Issuers, Payment Schemes or Regulatory Authorities as required to investigate and mediate a Chargeback. 13.6 If you are incurring a high rate or excessive amount of Chargebacks we may elect, at our discretion, to introduce new Fees, delay deposits or suspend or terminate your use of the SnapScan Merchant Service. 13.7 We will not refund you the Merchant Commission in respect of any Chargeback. 13.8 Where Instant Money is used as a payment typeHowever, the terms and conditions applicable to Chargebacks will not applyinvestigation of your disputed transaction may take longer.

Chargebacks. 13.1 We may decide to Chargeback to you any amount for any Card Transaction or part of it if: 13.1.1 the The Card Transaction is invalid, unauthorised or Fraudulent; 13.1.2 the Cardholder disputes their liability for any reason; 13.1.3 we dispute liability for any valid reason; and 13.1.4 a Chargeback is effected in terms of the Rules. 13.2 If we have accepted any Card Transaction in terms of the Agreement it is not binding on us and we may Chargeback the Card Transaction amount or part of it to you at any time (or delete such Transaction, if we become aware of it before settlement). Notice of the Chargeback will have an explanation and, if needed or available, supporting documents. 13.3 We will give you the opportunity to advise us why such Chargeback should not be effected. 13.4 When a Chargeback is initiated and we have not already settled such Transaction, we may withhold the Transaction funds immediately. You also become liable to us for the full amount of the Chargeback amount as well as any penalties and charges. This amount will be deducted from your Bank Account immediately. In the event that you do not have a sufficient balance to fund the Chargeback we may debit this amount from your Bank Account or any other financial instrument linked to your account. If we reasonably believe that a Chargeback is likely, we may reserve the amount of the potential Chargeback in advance until the Chargeback process has been completed. 13.5 You agree to assist, at your expense and to investigate any Transactions linked to your Bank Account. You also permit us to share the relevant information with the customers, Issuers, Payment Schemes or Regulatory Authorities as required to investigate and mediate a Chargeback. 13.6 If you are incurring a high rate or excessive amount of Chargebacks we may elect, at our discretion, to introduce new Fees, delay deposits or suspend or terminate your use of the SnapScan Merchant Service. 13.7 We will not refund you the Merchant Commission in respect of any Chargeback. 13.8 Where Instant Money is used as a payment type, the terms and conditions applicable to Chargebacks will not apply.

Chargebacks. 13.1 Any amount attributable to a payment transaction may be reversed or charged back to your PayPal Xxxxxx Account (a “Chargeback”) if the transaction: a) is disputed in any way, b) is reversed for any reason by the Card Scheme, our Acquirers, the cardholder or the Card issuer, c) was not authorized or we have reason to believe that it was not authorized, and/or d) is alleged to be illegal, suspicious or in violation of these Terms. For any payment transaction we determine may result in a Chargeback, we have the right to withhold the potential amount of the Chargeback in a reserve. We may decide recover the amount of any Chargeback and any associated fees, fines, and/or penalties assessed by the Card Schemes or our Acquirers from funds credited to Chargeback your PayPal business account or any other funds due to you any amount for any Card Transaction or part of it if: 13.1.1 the Card Transaction is invalid, unauthorised or Fraudulent; 13.1.2 the Cardholder disputes their liability for any reason; 13.1.3 under these Terms. If we dispute liability for any valid reason; and 13.1.4 believe that a Chargeback is effected in terms of the Rules. 13.2 If we have accepted likely with respect to any Card Transaction in terms of the Agreement it is not binding on us and we may Chargeback the Card Transaction amount or part of it to you at any time (or delete such Transaction, if we become aware of it before settlement). Notice of the Chargeback will have an explanation and, if needed or available, supporting documents. 13.3 We will give you the opportunity to advise us why such Chargeback should not be effected. 13.4 When a Chargeback is initiated and we have not already settled such Transactionpayment transaction, we may withhold the Transaction amount of the potential Chargeback from payments due to you under these Terms until such time that: a) a Chargeback is assessed due to a customer’s complaint, in which case we will retain the funds, b) the period of time under applicable law or regulation by which the customer may dispute the transaction has expired, or c) we determine that a Chargeback on the transaction will not occur. If we are unable to recover funds immediately. You also become liable related to a Chargeback for which you are liable, you will pay us for the full amount of the Chargeback amount as well as any penalties immediately on demand. You agree to pay all costs and charges. This amount will be deducted from your Bank Account immediately. In expenses, including without limitation attorneys’ fees and other legal expenses, incurred by or on behalf of us in connection with the event that you do not have a sufficient balance to fund the Chargeback we may debit this amount from your Bank Account or any other financial instrument linked to your accountcollection of all balances unpaid by you. If we reasonably believe determine that a Chargeback is likelyyou are incurring an excessive number of Chargebacks or that Chargebacks related to you are too frequent, we may establish controls or conditions governing your PayPal Xxxxxx Account, including without limitation: a) creating a reserve the in an amount reasonably determined by us to cover anticipated Chargebacks and related fees, penalties, or fines, b) suspending your access to and use of the potential Chargeback in advance until the Chargeback process has been completed. 13.5 PayPal Xxxxxx Services, and/or c) terminating and closing your PayPal Xxxxxx Account and your PayPal business account. You agree to assistassist us when requested, at your expense and expense, to investigate any Transactions linked to your Bank Accounttransaction processed through the PayPal Xxxxxx Services. You also permit us to further agree that we may share information about a Chargeback with your customer, the relevant information with the customerscustomer’s financial institution, Issuers, Payment Schemes or Regulatory Authorities as required and your financial institution in order to investigate and and/or mediate a Chargeback. 13.6 If you are incurring . You acknowledge that your failure to assist us in a high rate or excessive amount timely manner when investigating a transaction, including providing necessary information and documentation within ten days of Chargebacks we our request, may electresult in an irreversible Chargeback. We reserve the right, at our discretionupon notice to you, to introduce new Fees, delay deposits or suspend or terminate your use of the SnapScan Merchant Servicecharge a fee for mediating and/or investigating Chargeback disputes. 13.7 We will not refund you the Merchant Commission in respect of any Chargeback. 13.8 Where Instant Money is used as a payment type, the terms and conditions applicable to Chargebacks will not apply.