Chargeback Reasons Sample Clauses
The 'Chargeback Reasons' clause defines the specific circumstances under which a customer may dispute a transaction and request a reversal of charges. Typically, this clause outlines valid grounds for chargebacks, such as unauthorized transactions, non-receipt of goods or services, or goods not matching their description. By clearly listing acceptable reasons for initiating a chargeback, the clause helps prevent fraudulent or unwarranted disputes and ensures both parties understand the legitimate bases for reversing payments.
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Chargeback Reasons. If a Cardholder disputes any Transaction or if a Transaction is charged back for any other reason in accordance with the Card Brand Rules and Regulations (and regardless of whether an Authorization Code for such Transaction was received), the credit or payment to you for such Transaction may be reversed (a “Chargeback”). You acknowledge and agree that you are responsible for all Chargebacks. We and the Member do not decide which Transactions result in a Chargeback and we and the Member do not initiate a Chargeback. A list of some common reasons for Chargebacks is contained in the Operating Manual and Procedures and includes: (i) failure to issue a refund to a Cardholder upon the return or non-delivery of goods or services; (ii) failure to follow proper acceptance or authorization procedures as set out in the Operating Manual and Procedures; or (iii) the Cardholder did not authorize the Transaction. This list is not exhaustive and does not limit the generality of the foregoing.
Chargeback Reasons. Merchant is liable for all Chargebacks. Some of the most common reasons for Chargebacks include:
(a) Merchant fails to issue a Refund to a Customer after the Customer returns or does not receive goods or services;
(b) Merchant did not obtain an authorization/approval code, as required under Section 2;
(c) The Transaction Data was prepared incorrectly or fraudulently;
(d) Chase Paymentech did not receive ▇▇▇▇▇▇▇▇’s response to a Retrieval Request in accordance with Section 6;
(e) The Customer disputes the Transaction or the authenticity of the signature on the Transaction Receipt, or claims that the Transaction is subject to a set-off, defense, or counterclaim;
(f) The Customer refuses to make payment for a Transaction because, in the Customer’s opinion, a claim or complaint has not been resolved or has been resolved in an unsatisfactory manner; and
(g) The Customer disputes making the Transaction and the Payment Card was not physically presented at the time of the Transaction. In this case Merchant acknowledges that if the Merchant does not have an electronic record or physical imprint of the Payment Card, the Payment Brand Rules may not allow the Merchant to challenge the Chargeback.
Chargeback Reasons. You may receive a Chargeback from a Customer or Payment Brand for a number of reasons under the Payment Brand Rules. The following are some of the most common reasons for Chargebacks, and in no way is this intended to be an exhaustive list of possible Chargeback reasons:
(1) Your failure to issue a refund to a Customer upon the return or non-delivery of goods or services.
(2) A required authorization/approval code was not obtained.
(3) The Transaction Data was prepared incorrectly or fraudulently.
(4) We did not receive your response to a Retrieval Request within 7 days or any shorter time period required by the Payment Brand Rules.
(5) The Customer disputes the Transaction or the authenticity of the signature on the Transaction Data or Payment Instrument, or claims that the Transaction is subject to a set-off, defense, or counterclaim.
(6) The Customer refuses to make payment for a Transaction because in the Customer’s good faith opinion, a claim or complaint has not been resolved, or has been resolved in an unsatisfactory manner.
(7) The credit or debit card comprising the Payment Instrument was not actually presented at the time of the Settled or Conveyed Transaction or you failed to obtain an electronic record or physical imprint of such Payment Instrument, and the Customer denies making the purchase. The Merchant acknowledges that, under these circumstances, the fact that an authorization/approval code was obtained does not mean that a particular Transaction is a valid or undisputed transaction entered into by the actual Customer.
Chargeback Reasons. 15.1 The summary of reasons for CHARGEBACKS includes, but is not limited to, an invalid CARD account number submitted by MERCHANT, or any one of the following cardholder complaints:
A. Neither the cardholder nor a person authorized by the cardholder received the goods or services requested;
B. The cardholder received the good or services but disputes the quality;
C. The cardholder never received credit for a returned item or a canceled order;
D. The cardholder was charged incorrectly;
E. The amount of the SALE exceeded the Floor Limit and authorization was not requested and obtained, or was denied;
F. The SALE was authorized but not for the correct amount;
Chargeback Reasons. Merchant has full liability for all Chargebacks. Following are some of the most common reasons for Chargebacks:
(a) Merchant fails to issue a Refund to a Customer upon the return or non-delivery of goods or services;
(b) A required authorization/approval code was not obtained;
(c) The Transaction Data was prepared incorrectly or fraudulently;
(d) Chase Paymentech did not receive ▇▇▇▇▇▇▇▇’s response to a Retrieval Request in accordance with Section 6;
(e) The Customer disputes the Transaction or the authenticity of the signature on the Transaction Receipt, or claims that the Transaction is subject to a set-off, defense, or counterclaim;
(f) The Customer refuses to make payment for a Transaction because, in the Customer’s opinion, a claim or complaint has not been resolved or has been resolved in an unsatisfactory manner; or
(g) The credit or debit card comprising the Payment Instrument was not actually presented at the time of the Transaction or Merchant failed to obtain an electronic record or physical imprint of such Payment Instrument, and the Customer denies making the purchase.
Chargeback Reasons. 14.4.1. The summary of reasons for chargebacks includes, but is not limited to any one of the following:
14.4.1.1. The card account number submitted by Merchant is invalid
14.4.1.2. The Cardholder complains that:
i. Neither the Cardholder or authorized persons by Cardholder received the goods/services requested; or
ii. He/she received the goods/services but disputes the quality.
iii. He/she never received credit for a returned item or a cancelled order.
iv. He/she was incorrectly charged.
▇▇.▇.▇.▇. ▇▇ authorization was requested and obtained, or was denied.
14.4.1.4. The sale was authorized but not for the correct amount.
14.4.1.5. The authorization code provided is invalid.
14.4.1.6. The Card was expired at the time of the sale, or had not reached its effective date.
14.4.1.7. The Sales Draft was not signed. An exception will be made for mail order and telephone order sales where authorized.
14.4.1.8. The Card issuer has information that a Merchant fraud has occurred.
14.4.1.9. The account number and the amount of sale are missing from Sales Draft or are illegible.
14.4.1.10. The Card information was manually entered on the Point of Sale Terminal and no Card imprint was obtained.
Chargeback Reasons. The following section outlines the most common types of Chargebacks. This list is not exhaustive. For ease of understanding, we have combined like Chargebacks into seven groupings. We have included recommendations on how to reduce the risk of Chargebackswithin each group. These are recommendations only, and do not guarantee that you will be able to prevent Chargebacks.
Chargeback Reasons. The following outlines common types of Chargeback reasons, categorized into broad groups:
10.4.1 Card authorization issues, including no account number verification, full authorization not obtained, expired Card;
10.4.2 cancellation and return issues, including failure toproperly disclose material limitations of your return policy;
10.4.3 fraud, including acts by your employees or agents; processing errors, including late presentment of Applications, Sales Slips, or Credit Slips, incomplete or incorrect Applications, Sales Slips, or Credit Slips, prohibited transactions, fees or charges;
10.4.4 non-receipt or improper delivery of goods and services;
10.4.5 quality of goods and services, including defective goods; and
10.4.6 non-receipt of information, including illegible documents. Additional examples of when we would have a Chargeback right are contained in Exhibit 10.4.
Chargeback Reasons