CITIZEN COMPLAINT PROCEDURE. 17.1 The Board of Education places trust in its Teachers and desires to support their actions in such manner that Teachers are free from unwarranted or spiteful complaints. 17.2 Complaints against Teachers submitted by members of the public to the principal, district administrator, or school board member shall be processed as follows: 17.2.1 Notice of a serious complaint shall be conveyed to the involved Teacher by the immediate supervisor within ten (10) working days following receipt. 17.2.2 The immediate supervisor shall attempt to informally resolve the complaint between the involved Teacher and complainant. 17.2.3 In the absence of informal resolution, the parent or designee shall be requested to reduce to writing their complaint and a copy will be provided to the Teacher by the immediate supervisor. The immediate supervisor, within five (5) working days, shall formally investigate this written complaint and shall render a written response to the citizen and the teacher. If the immediate supervisor determines that the complaint is substantiated, then the complaint, along with the supervisor's response, shall be provided to the Teacher within ten (10) working days. The Teacher shall have a right to respond. The response shall be attached. 17.2.4 Complainants may appeal an immediate supervisor's written response in accordance with Board regulations (AR 4200a). The involved Teacher shall be entitled to Association representation at any of the appeal levels. 17.2.5 The complainant or the involved Teacher may request review of the immediate supervisor's assessment and possible resolutions of the complaint by the Superintendent or the designee. The Superintendent/designee may respond based on a review of the existing record or, at his/her discretion, request additional evidence. Such additional evidence may include scheduling a meeting with the complainant and the involved Teacher for the purpose of obtaining supplemental facts and clarifying issues. The Superintendent's decision shall be final, unless the Board, at its sole discretion, selects designees to review the complaint. 17.2.6 Finally, the Board may review any citizen complaint in closed session. The decision of the Governing Board, upon review of the complaint, shall be final.
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Samples: Collective Bargaining Agreement, Collective Bargaining Agreement, Collective Bargaining Agreement
