Common use of Communication with Our Customers Clause in Contracts

Communication with Our Customers. Cape Air will provide Customers with timely updates about any change in flight status and will strive to provide the best available information concerning the duration of any delay and, to the extent available, the flight’s anticipated departure time. We may use one or more ways to communicate this information to you: through boarding area announcements, airport flight status displays, online at xxx.xxxxxxx.xxx, and, upon request through contact via phone with Cape Air’s Contact Center. For planned changes in schedule prior to the day of departure, Cape Air will do its best to notify Customers via email or phone using contact information provided by the Customer on booking. For Customers who have made travel arrangements through a travel agent, online agency, or partner airline, Cape Air provides travel change information to these partners so that they may contact Customers using the contact information provided to our partners on booking.

Communication with Our Customers. Cape Air will provide Customers with timely updates about any change in flight status (including delays of 30 minutes or more, cancellations, or diversions, within a week of departure) within 30 minutes of becoming aware of the status change, and will strive to provide the best available information concerning the duration of any delay and, to the extent available, the flight’s anticipated departure time. We may use one or more ways to communicate this information to you: through boarding area announcements, airport flight status displays, online at xxx.xxxxxxx.xxx, and, upon request through contact via phone with Cape Air’s Contact Center. For planned changes in schedule prior to the day of departure, Cape Air will do its best to notify Customers via email or phone using contact information provided by the Customer on booking. For Customers who have made travel arrangements through a travel agent, online agency, or partner airline, Cape Air provides travel change information to these partners so that they may contact Customers using the contact information provided to our partners on booking.