Communication with the Department. The MCO must acknowledge receipt of the Department’s written, electronic, or telephonic information requests as expeditiously as the matter requires or no later than two (2) business days after receipt of the request from the Department. The MCO’s information request acknowledgment must include a planned date of information request resolution. A detailed resolution summary advising the Department of the MCO’s action and resolution must be rendered to the Department in the format requested. The Department’s urgent information requests such as issues involving legislative inquiries, inquiries from other governmental bodies, or urgent inquiries as determined by the Department, must be given priority by the MCO and completed in accordance with the information request or instructions from the Department. The Department will provide guidance with respect to any necessary deadlines or other requirements. A resolution summary, as described by the Department, must be submitted to the Department. MCO’s failure to communicate complete, meaningful, and timely responses to all Department’s information requests may result in remedies as described in Article II, Section 6 and Appendix F of this contract.
Communication with the Department. A. The Contractor shall meet and/or communicate regularly with the Department as requested by the Department to discuss processes, performance, and issues that may arise during the term of this contract.
