Communications and Documentation. Unless agreed otherwise, all our communications with you will be in English. All product documentation will also be in English – this will be prepared in accordance with your instructions and issued to you in a timely fashion. If we are dealing with a number of products on your behalf, we may hold some documents on a temporary basis until such time as everything can be sent to you. In these circumstances, any documentation in our possession will be held securely. You should always check documentation to ensure all the details are correct – if this is not the case, please contact us immediately. Documentation will confirm the basis of your investment, insurance or mortgage contract and include details of the relevant provider or lender. It is important that this is kept in a safe place as you may need to refer to your documentation (for example, in the event of a claim).
Communications and Documentation. Unless agreed otherwise, all our communications with you both verbally and in writing will be in English. All product documentation will also be in English – this will be prepared in accordance with your instructions and issued to you in a timely fashion. If we are dealing with a number of products on your behalf, we may hold some documents on a temporary basis until such time as everything can be sent to you. In these circumstances, any documentation in our possession will be held securely. You should always check documentation to ensure all the details are correct – if this is not the case, please contact us immediately. Documentation will confirm the basis of your investment, insurance or pension contract and include details of the relevant provider or lender. When possible, we will endeavour to make arrangements for your investments to be registered in your name. It is important that this is kept in a safe place as you may need to refer to your documentation (for example, in the event of a claim).
Communications and Documentation. Unless agreed otherwise, all our communications with you will be in English. All product documentation will also be in English – this will be prepared in accordance with your instructions and issued to you in a timely fashion. If we are dealing with a number of products on your behalf, we may hold some documents on a temporary basis until such time as everything can be sent to you. In these circumstances, any documentation in our possession will be held securely. You should always check documentation to ensure all the details are correct – if this is not the case, please contact us immediately. Documentation will confirm the basis of your investment or insurance contract and include details of the relevant provider. It is important that this is kept in a safe place as you may need to refer to your documentation (for example, in the event of a claim).
Communications and Documentation. We will issue all documentation to you in a timely manner. Documentation relating to your insurance will confirm the basis of the cover and provide details of the relevant insurers. It is therefore important that documentation is kept in a safe place, as you may need to refer to it or need to make a claim, which under some insurance policies may be a long time after the expiry date of the policy. You should always check documentation to ensure all the details are accurate and correct; if this is not the case you should contact us immediately.
