Common use of Complaint Handling Procedures Clause in Contracts

Complaint Handling Procedures. At CAM, we take client concerns seriously and have established procedures for handling complaints. We will acknowledge receipt of your complaint promptly, generally within five (5) business days. Where the complaint relates to certain serious allegations, our initial acknowledgement will include a copy of our complaint handling procedures and MFDA approved brochure describing other options for you to pursue your complaint. We review all complaints fairly, taking into account all relevant documents and statements obtained from you, our records and any other relevant sources. Once our review is complete, we will provide our response, which will be in writing if your complaint was in writing. We endeavour to provide our response within 90 days of receiving your complaint, along with a summary of the results of our investigation, an explanation of our decision and other options if you are not satisfied with our response. If we cannot provide our response within 90 days, we will inform you of the delay, explain why our decision is delayed and advise when you can expect to receive our response. We will also respond to communications you send us after the date of our response to the extent necessary to implement a resolution or to address any new issues or information you provide. If you are a Québec resident, you may consider the free mediation service offered by the Autorité Des Marchés Financiers. XXX has a Designated Complaints Officer who oversees our complaint handling process. If you have a complaint about our services or a product, you may contact us at: Credential Asset Management Inc. Attention: Complaints Officer 000 - 0000 Xxxx Xxxxxxx Xxxxxx Xxxxxxxxx, XX X0X 0X0 Telephone: 0.000.000.0000 Email: xxxxxxxxxxxxxx@xxxxx.xx

Complaint Handling Procedures. At CAMAviso Wealth, we take client concerns seriously and have established procedures for handling complaints. We will acknowledge receipt of your complaint promptly, generally within five (5) business days. Where the complaint relates to certain serious allegations, our initial acknowledgement will include a copy of our complaint handling procedures and MFDA XXXX approved brochure describing other options for you to pursue your complaint. We review all complaints fairly, taking into account all relevant documents and statements obtained from you, our records and any other relevant sources. Once our review is complete, we will provide our response, which will be in writing if your complaint was in writing. We endeavour to provide our response within 90 days of receiving your complaint, along with a summary of the results of our investigation, an explanation of our decision and other options if you are not satisfied with our response. If we cannot provide our response within 90 days, we will inform you of the delay, explain why our decision is delayed and advise when you can expect to receive our response. We will also respond to communications you send us after the date of our response to the extent necessary to implement a resolution or to address any new issues or information you provide. If you are a Québec resident, you may consider the free mediation service offered by the Autorité Des Marchés Financiers. XXX Xxxxx Xxxxxx has a Designated Complaints Officer who oversees our complaint handling process. If you have a complaint about our services or a product, you may contact us at: Credential Asset Management Aviso Financial Inc. Attention: Complaints Officer 000 - 0000 Xxxx Xxxxxxx Xxxxxx Xxxxxxxxx, XX X0X 0X0 Telephone: 0.000.000.0000 Email: xxxxxxxxxxxxxx@xxxxx.xx