Common use of COMPLAINT PROCEDURES Clause in Contracts

COMPLAINT PROCEDURES. 8.5.2.1 Within 30 business days after the Contract effective date, the contractor shall provide the County with the contractor’s policy for receiving, investigating and responding to user complaints. 8.5.2.2 The County will review the contractor’s policy and provide the contractor with approval of said plan or with requested changes. 8.5.2.3 If the County requests changes in the contractor’s policy, the contractor shall make such changes and resubmit the plan within 30 business days for County approval. 8.5.2.4 If, at any time, the contractor wishes to change the contractor’s policy, the contractor shall submit proposed changes to the County for approval before implementation. 8.5.2.5 The contractor shall preliminarily investigate all complaints and notify the County’s Contract Monitoring Manager of the status of the investigation within 10 business days of receiving the complaint. 8.5.2.6 When complaints cannot be resolved informally, a system of follow-through shall be instituted which adheres to formal plans for specific actions and strict time deadlines. 8.5.2.7 Copies of all written responses shall be sent to the County’s Contract Monitoring Manager within five (5) business days of mailing to the complainant.

COMPLAINT PROCEDURES. SAMPLE 8.5.2.1 Within 30 business days after the Contract effective date, the contractor Contractor shall provide the County with the contractorContractor’s policy for receiving, investigating and responding to user complaints. 8.5.2.2 The County will review the contractorContractor’s policy and provide the contractor Contractor with approval of said plan policy or with requested changes. 8.5.2.3 If the County requests changes in the contractorContractor’s policy, the contractor Contractor shall make such changes and resubmit the plan policy within 30 business days for County approval. 8.5.2.4 If, at any time, the contractor Contractor wishes to change the contractorContractor’s policy, the contractor Contractor shall submit proposed changes to the County for approval before implementation. 8.5.2.5 The contractor Contractor shall preliminarily investigate all complaints and notify the County’s Contract Monitoring Manager of the status of the investigation within 10 business days of receiving the complaint. 8.5.2.6 When complaints cannot be resolved informally, a system of follow-through shall be instituted which adheres to formal plans for specific actions and strict time deadlines. 8.5.2.7 Copies of all written responses shall be sent to the County’s Contract Monitoring Manager within five (5) business days of mailing to the complainant.

COMPLAINT PROCEDURES. 8.5.2.1 Within 30 business days after the Contract effective date, the contractor shall Contractor must provide the County with the contractorContractor’s policy for receiving, investigating investigating, and responding to user complaints. 8.5.2.2 The County will review the contractorContractor’s policy and provide the contractor Contractor with approval of said plan policy or with requested changes. 8.5.2.3 If the County requests changes in the contractorContractor’s policyprocedures, the contractor shall Contractor must make such changes and resubmit the plan policy within 30 business days for County approval. 8.5.2.4 If, at any time, the contractor Contractor wishes to change the contractorContractor’s policy, the contractor shall Contractor must submit proposed changes to the County for approval before implementation. 8.5.2.5 The contractor shall Contractor must preliminarily investigate all complaints and notify the County’s Contract Monitoring Manager of the status of the investigation within 10 ten (10) business days of receiving the complaint. 8.5.2.6 When complaints cannot be resolved informally, a system of follow-through shall will be instituted which adheres to formal plans for specific actions and strict time deadlines. 8.5.2.7 Copies of all written responses shall must be sent to the County’s Contract Monitoring Manager within five (5) business days of mailing to the complainant.

COMPLAINT PROCEDURES. 8.5.2.1 Within 30 business days after the Contract effective date, the contractor shall provide the County with the contractor’s policy for receiving, investigating and responding to user complaints. 8.5.2.2 The County will review the contractor’s policy and provide the contractor with approval of said plan or with requested changes. 8.5.2.3 If the County requests changes in the contractor’s policy, the contractor shall make such changes and resubmit the plan within 30 business days for County approval. 8.5.2.4 If, at any time, the contractor wishes to change the contractor’s policy, the contractor shall submit proposed changes to the County for approval before implementation. 8.5.2.5 The contractor shall preliminarily investigate all complaints and notify the County’s Contract Monitoring Project Manager of the status of the investigation within 10 business days of receiving the complaint. 8.5.2.6 When complaints cannot be resolved informally, a system of follow-through shall be instituted which adheres to formal plans for specific actions and strict time deadlines. 8.5.2.7 Copies of all written responses shall be sent to the County’s Contract Monitoring Project Manager within five (5) business days of mailing to the complainant.

COMPLAINT PROCEDURES. 8.5.2.1 Within 30 business days after the Contract effective date, the contractor Contractor shall provide the County with the contractorContractor’s policy for receiving, investigating and responding to user complaints. 8.5.2.2 The County will review the contractorContractor’s policy and provide the contractor Contractor with approval of said plan policy or with requested changes. 8.5.2.3 If the County requests changes in the contractorContractor’s policy, the contractor Contractor shall make such changes and resubmit the plan policy within 30 business days for County approval. 8.5.2.4 If, at any time, the contractor Contractor wishes to change the contractorContractor’s policy, the contractor Contractor shall submit proposed changes to the County for approval before implementation. 8.5.2.5 The contractor Contractor shall preliminarily investigate all complaints and notify the County’s Contract Monitoring Manager of the status of the investigation within 10 business days of receiving the complaint. 8.5.2.6 When complaints cannot be resolved informally, a system of follow-through shall be instituted which adheres to formal plans for specific actions and strict time deadlines. 8.5.2.7 Copies of all written responses shall be sent to the County’s Contract Monitoring Manager within five (5) business days of mailing to the complainant.

COMPLAINT PROCEDURES. 8.5.2.1 Within 30 business days after the Contract effective date, the contractor shall provide the County with the contractor’s policy for receiving, investigating and responding to user complaints. 8.5.2.2 The County will review the contractor’s policy and provide the contractor with approval of said plan or with requested changes. 8.5.2.3 If the County requests changes in the contractor’s policy, the contractor shall make such changes and resubmit the plan within 30 10 business days for County approval. 8.5.2.4 If, at any time, the contractor wishes to change the contractor’s policy, the contractor shall submit proposed changes to the County for approval before implementation. 8.5.2.5 The contractor shall preliminarily investigate all complaints and notify the County’s Contract Monitoring Project Manager of the status of the investigation within 10 business days of receiving the complaint. 8.5.2.6 When complaints cannot be resolved informally, a system of follow-through shall be instituted which adheres to formal plans for specific actions and strict time deadlines. 8.5.2.7 Copies of all written responses shall be sent to the County’s Contract Monitoring Project Manager within five (5) 10 business days of mailing to the complainant.

COMPLAINT PROCEDURES. 8.5.2.1 8.5.1.1 Within 30 business days thirty (30) Business Days after the Contract effective date, the contractor shall Contractor must provide the County with the contractorContractor’s policy for receiving, investigating and responding to user complaints. 8.5.2.2 8.5.1.2 The County will review the contractorContractor’s policy and provide the contractor Contractor with approval of said plan or with requested changes. 8.5.2.3 8.5.1.3 If the County requests changes in the contractorContractor’s policy, the contractor shall must make such changes and resubmit the plan within 30 business days five (5) Business Days for County approval. 8.5.2.4 8.5.1.4 If, at any time, the contractor Contractor wishes to change the contractorContractor’s policy, the contractor shall Contractor must submit proposed changes to the County for approval before implementation. 8.5.2.5 8.5.1.5 The contractor shall Contractor must preliminarily investigate all complaints and notify the County’s Contract Monitoring Project Manager of the status of the investigation within 10 business days five (5) Business Days of receiving the complaint. 8.5.2.6 8.5.1.6 When complaints cannot be resolved informally, a system of follow-through shall will be instituted which adheres to formal plans for specific actions and strict time deadlines. 8.5.2.7 8.5.1.7 Copies of all written responses shall must be sent to the County’s Contract Monitoring Project Manager within five (5) business days Business Days of mailing to the complainant.

COMPLAINT PROCEDURES. 8.5.2.1 8.5.1.1 Within 30 five (5) business days after the Contract effective date, the contractor shall Contractor must provide the County with the contractorContractor’s policy for receiving, investigating and responding to user complaints. 8.5.2.2 8.5.1.2 The County will review the contractorContractor’s policy and provide the contractor Contractor with approval of said plan or with requested changes. 8.5.2.3 8.5.1.3 If the County requests changes in the contractorContractor’s policy, the contractor shall Contractor must make such changes and resubmit the plan within 30 15 business days for County approval. 8.5.2.4 8.5.1.4 If, at any time, the contractor Contractor wishes to change the contractorContractor’s policy, the contractor shall Contractor must submit proposed changes to the County for approval before implementation. 8.5.2.5 8.5.1.5 The contractor shall Contractor must preliminarily investigate all complaints and notify the County’s Contract Monitoring Manager of the status of the investigation within 10 five (5) business days of receiving the complaint. 8.5.2.6 8.5.1.6 When complaints cannot be resolved informally, a system of follow-through shall will be instituted which adheres to formal plans for specific actions and strict time deadlines. 8.5.2.7 8.5.1.7 Copies of all written responses shall must be sent to the County’s Contract Monitoring Manager within five (5) 30 business days of mailing to the complainant.

COMPLAINT PROCEDURES. 8.5.2.1 Within 30 business days after the Contract effective date, the contractor shall provide the County with the contractor’s policy for receiving, investigating and responding to user complaints. 8.5.2.2 The County will review the contractor’s policy and provide the contractor with approval of said plan or with requested changes. 8.5.2.3 If the County requests changes in the contractor’s policy, the contractor shall make such changes and resubmit the plan within 30 County approval. business days for County approval.for 8.5.2.4 If, at any time, the contractor wishes to change the contractor’s policy, the contractor shall submit proposed changes to the County for approval before implementation. 8.5.2.5 The contractor shall preliminarily investigate all complaints and notify the County’s Contract Monitoring Project Manager of the status of the investigation within 10 business days of receiving the complaint. 8.5.2.6 When complaints cannot be resolved informally, a system of follow-through shall be instituted which adheres to formal plans for specific actions and strict time deadlines. 8.5.2.7 Copies of all written responses shall be sent to the County’s Contract Monitoring Project Manager within five (5) business days of mailing to the complainant.

COMPLAINT PROCEDURES. 8.5.2.1 Within 30 business days after the Contract effective date, the contractor shall provide the County with the contractor’s policy for receiving, investigating and responding to user complaints. 8.5.2.2 The County will review the contractor’s policy and provide the contractor with approval of said plan or with requested changes. 8.5.2.3 If the County requests changes in the contractor’s policy, the contractor shall make such changes and resubmit the plan within 30 business days for County approval. 8.5.2.4 If, at any time, the contractor wishes to change the contractor’s policy, the contractor shall submit proposed changes to the County for approval before implementation. 8.5.2.5 The contractor shall preliminarily investigate all complaints and notify the County’s Contract Monitoring DMH Project Manager of the status of the investigation within 10 business days of receiving the complaint. 8.5.2.6 When complaints cannot be resolved informally, a system of follow-through shall be instituted which adheres to formal plans for specific actions and strict time deadlines. 8.5.2.7 Copies of all written responses shall be sent to the County’s Contract Monitoring DMHProject Manager within five (5) 5 business days of mailing to the complainant.

COMPLAINT PROCEDURES. 8.5.2.1 Within 30 business days after the Contract effective date, the contractor Contractor shall provide the County with the contractorContractor’s policy for receiving, investigating and responding to user complaints. 8.5.2.2 The County will review the contractorContractor’s policy and provide the contractor Contractor with approval of said plan policy or with requested changes. 8.5.2.3 If the County requests changes in the contractorContractor’s policy, the contractor Contractor shall make such changes and resubmit the plan policy within 30 business days for County approval. 8.5.2.4 If, at any time, the contractor Contractor wishes to change the contractorContractor’s policy, the contractor Contractor shall submit proposed changes to the County for approval before implementation. 8.5.2.5 The contractor Contractor shall preliminarily investigate all complaints and notify the County’s Contract Monitoring Manager of the status of the investigation within 10 ten (10) business days of receiving the complaint. 8.5.2.6 When complaints cannot be resolved informally, a system of follow-through shall be instituted which adheres to formal plans for specific actions and strict time deadlines. 8.5.2.7 Copies of all written responses shall be sent to the County’s Contract Monitoring Manager within five (5) business days of mailing to the complainant.

COMPLAINT PROCEDURES. 8.5.2.1 8.5.1.1 Within 30 business days after the Contract effective date, the contractor shall must provide the County with the contractor’s policy for receiving, investigating and responding to user complaints. 8.5.2.2 8.5.1.2 The County will review the contractor’s policy and provide the contractor with approval of said plan or with requested changes. 8.5.2.3 8.5.1.3 If the County requests changes in the contractor’s policy, the contractor shall must make such changes and resubmit the plan within 30 business days for County approval. 8.5.2.4 8.5.1.4 If, at any time, the contractor wishes to change the contractor’s policy, the contractor shall must submit proposed changes to the County for approval before implementation. 8.5.2.5 8.5.1.5 The contractor shall must preliminarily investigate all complaints and notify the County’s Contract Monitoring Project Manager of the status of the investigation within 10 business days of receiving the complaint. 8.5.2.6 8.5.1.6 When complaints cannot be resolved informally, a system of follow-through shall will be instituted which adheres to formal plans for specific actions and strict time deadlines. 8.5.2.7 8.5.1.7 Copies of all written responses shall must be sent to the County’s Contract Monitoring Project Manager within five (5) business days of mailing to the complainant.

COMPLAINT PROCEDURES. 8.5.2.1 Within 30 business days after the Contract effective date, the contractor shall provide the County with the contractor’s policy for receiving, investigating and responding to user complaints. 8.5.2.2 The County will review the contractor’s policy and provide the contractor with approval of said plan or with requested changes. 8.5.2.3 If the County requests changes in the contractor’s policy, the contractor shall make such changes and resubmit the plan within 30 10 business days for County approval. 8.5.2.4 If, at any time, the contractor wishes to change the contractor’s policy, the contractor shall submit proposed changes to the County for approval before implementation. 8.5.2.5 The contractor shall preliminarily investigate all complaints and notify the County’s Contract Monitoring Manager of the status of the investigation within 10 three business days of receiving the complaint. 8.5.2.6 When complaints cannot be resolved informally, a system of follow-through shall be instituted which adheres to formal plans for specific actions and strict time deadlines. 8.5.2.7 Copies of all written responses shall be sent to the County’s Contract Monitoring Manager within five (5) business days of mailing to the complainant.

COMPLAINT PROCEDURES. 8.5.2.1 Within 30 business days after the Contract effective date, the contractor shall Contractor must provide the County with the contractorContractor’s policy for receiving, investigating and responding to user complaints. 8.5.2.2 The County will review the contractorContractor’s policy and provide the contractor Contractor with approval of said plan policy or with requested changes. 8.5.2.3 If the County requests changes in the contractorContractor’s policy, the contractor shall Contractor must make such changes and resubmit the plan policy within 30 business days for County approval. 8.5.2.4 If, at any time, the contractor Contractor wishes to change the contractorContractor’s policy, the contractor shall Contractor must submit proposed changes to the County for approval before implementation. 8.5.2.5 The contractor shall Contractor must preliminarily investigate all complaints and notify the County’s Contract Monitoring Manager of the status of the investigation within 10 business days of receiving the complaint. 8.5.2.6 When complaints cannot be resolved informally, a system of follow-through shall must be instituted which adheres to formal plans for specific actions and strict time deadlines. 8.5.2.7 Copies of all written responses shall must be sent to the County’s Contract Monitoring Manager within five (5) business days of mailing to the complainant.

COMPLAINT PROCEDURES. 8.5.2.1 Within 30 business days Business Days after the Contract effective date, the contractor Contractor shall provide the County Project Manager with the contractorContractor’s policy for receiving, investigating and responding to user complaints. 8.5.2.2 The County will review the contractorContractor’s policy and provide the contractor Contractor with approval of said plan or with requested changes. 8.5.2.3 If the County requests changes in the contractorContractor’s policy, the contractor Contractor shall make such changes and resubmit the plan within 30 business days five Business Days for County approval. 8.5.2.4 If, at any time, the contractor Contractor wishes to change the contractorContractor’s policy, the contractor Contractor shall submit proposed changes to the County for approval before implementation. 8.5.2.5 The contractor Contractor shall preliminarily investigate all complaints and notify the County’s Contract Monitoring County Project Manager of the status of the investigation within 10 business days five Business Days of receiving the complaint. 8.5.2.6 When complaints cannot be resolved informally, a system of follow-through shall be instituted which adheres to formal plans for specific actions and strict time deadlines. 8.5.2.7 Copies of all written responses shall be sent to the County’s Contract Monitoring County Project Manager within five (5) business days three Business Days of mailing to the complainant.

COMPLAINT PROCEDURES. 8.5.2.1 Within 30 ten (10) business days after the Contract effective date, the contractor shall provide the County with the contractor’s policy for receiving, investigating and responding to user complaints. 8.5.2.2 The County will review the contractor’s policy and provide the contractor with approval of said plan or with requested changes. 8.5.2.3 If the County requests changes in the contractor’s policy, the contractor shall make such changes and resubmit the plan within 30 five (5) business days for County approval. 8.5.2.4 If, at any time, the contractor wishes to change the contractor’s policy, the contractor shall submit proposed changes to the County for approval before implementation. 8.5.2.5 The contractor shall preliminarily investigate all complaints and notify the County’s Contract Monitoring Project Manager of the status of the investigation within 10 ten (10) business days of receiving the complaint. 8.5.2.6 When complaints cannot be resolved informally, a system of follow-through shall be instituted which adheres to formal plans for specific actions and strict time deadlines. 8.5.2.7 Copies of all written responses shall be sent to the County’s Contract Monitoring Project Manager within five (5) business days of mailing to the complainant.