Complaints and Resolution. 10.1. In the event of any issues, the Customer’s Contract Manager shall in the first instance contact the Supplier’s Account Manager for resolution.
Appears in 6 contracts
Samples: Customer Agreement, Customer Agreement, Customer Agreement
Complaints and Resolution. 10.1. In the event of any issuesissues arising under this Service Level Agreement, the Customer’s Contract Manager shall in the first instance contact the SupplierService Provider’s Account Manager for resolution.
Appears in 1 contract
Samples: Customer Agreement
Complaints and Resolution. 10.1. a. In the event of any issuescomplaints about the provision of the Services, the Customer’s Contract Manager shall in the first instance contact the Supplier’s Account Manager for resolution.
Appears in 1 contract
Samples: Framework Agreement
