Common use of Complaints Procedures Clause in Contracts

Complaints Procedures. In the event that you are dissatisfied with the Customer Custody Services, you should contact the Compliance Officer for Hubwise Securities Ltd, Waverley Court, Wiltell Road, Lichfield, Staffordshire WS14 9ET. Hubwise will endeavour to resolve any complaint as quickly as possible, but in any event, receipt of the complaint will be acknowledged within five (5) Business Days. A copy of Hubwise’s internal complaints procedure (a copy of which is available on request) will be sent at the same time. Upon resolution of the complaint, Hubwise will send you a final response letter setting out the resolution of the complaint and any applicable remedy. If a complaint cannot be resolved to your satisfaction, you may be entitled to refer the matter to the Financial Ombudsman Service, the address of which is South Xxxx Xxxxx, 000 Xxxxx Xxxx, London, E14 9SR. A leaflet detailing the procedure will be provided with any final response to a complaint.