Common use of Complaints Register Clause in Contracts

Complaints Register. 39.1.1 The Concessionaire shall maintain a public relations office at the Project where it shall keep a register (the “Complaint Register”) open to public access at all times for recording of complaints by any person (the “Complainant”). Further, the website / IT platform of the Concessionaire shall allow registration of complaints. The Concessionaire shall provide the Authority with a login ID through which the Authority can monitor the complaints. Information relating to the availability of and access to the Complaint Register shall be prominently displayed by the Concessionaire at the Project so as to bring it to the attention of all Users.

Complaints Register. 39.1.1 31.1.1 The Concessionaire shall maintain a public relations office at the Project Site where it shall keep a register (the “Complaint Register”) open to public access at all times for recording of complaints by any person (the “Complainant”). Further, the website / IT platform of the Concessionaire shall allow registration of complaints. The Concessionaire shall provide the Authority with a login ID through which the Authority can monitor the complaints. Information relating to the availability of and access to the Complaint Register shall be prominently displayed by the Concessionaire at the Project Site so as to bring it to the attention of all the Users.

Complaints Register. 39.1.1 The Concessionaire shall maintain a public relations office at the Project where it shall keep a register (the register(the “Complaint Register”) open to public access at all times for recording forrecording of complaints by any person anyperson (the “Complainant”). Further, the website / IT platform of the Concessionaire shall allow registration allowregistration of complaints. The Concessionaire shall provide the Authority with a login ID through which the throughwhichthe Authority can monitor canmonitor the complaints. Information relating to the availability of and access to accessto the Complaint Register shall be prominently displayed by the Concessionaire at the Project so as to bring it to the attention of all UserstobringittotheattentionofallUsers.

Complaints Register. 39.1.1 40.1.1 The Concessionaire shall maintain a public relations office at each of the Project Site where it shall keep a register (the “"Complaint Register”") open to public access at all times for recording of complaints by any person (the “"Complainant”"). Further, the website / IT platform of the Concessionaire shall allow registration of complaints. The Concessionaire shall provide the Authority with a login ID through which the Authority can monitor the complaints. Information relating to the availability of and access to the Complaint Register shall be prominently displayed by the Concessionaire at the each Project Site so as to bring it to the attention of all Users.