Common use of Complaints Register Clause in Contracts

Complaints Register. 46.1.1 The Concessionaire shall maintain a public relation office at each of the Toll Plaza(s) where it shall keep a register (the” Complaint Register”) open to public access at all times for recording of complaints by any person (the “Complainant”). Information relating to the availability of and access to the Complaint Register shall be prominently displayed by the Concessionaire at each Toll Plaza(s) so as to bring it to the attention of all Users 46.1.2 The Complaint Register shall be securely bound and each page thereof shall be duly numbered. It shall have appropriate columns including the complaint number, date, name and address of the Complainant, substance of the complaint and the action taken by the Concessionaire. Immediately after a complaint is registered the Concessionaire shall give a receipt to the Complainant stating the date and complaint number. 46.1.3 Without prejudice to the provisions of Clauses 46.1.1 and 46.1.2, MPRDC may, in consultation with the Concessionaire, specify the procedure for making complaints in electronic form and for responses thereto.

Complaints Register. 46.1.1 40.1.1 The Concessionaire shall maintain a public relation relations office at each of the Toll Plaza(s) Project Site where it shall keep a register (the” the "Complaint Register”") open to public access at all times for recording of complaints by any person (the “"Complainant”"). Information relating to the availability of and access to the Complaint Register shall be prominently displayed by the Concessionaire at each Toll Plaza(s) Project Site so as to bring it to the attention of all Users. 46.1.2 40.1.2 The Complaint Register shall be securely bound and each page thereof shall be duly numbered. It shall have appropriate columns including the complaint number, date, name and address of the Complainant, substance of the complaint and the action taken by the Concessionaire. Immediately after a complaint is registered registered, the Concessionaire shall give a receipt to the Complainant stating the date and complaint number. 46.1.3 40.1.3 Without prejudice to the provisions of Clauses 46.1.1 40.1.1 and 46.1.240.1.2, MPRDC the Concessioning Authority may, in consultation with the Concessionaire, specify the procedure for making complaints in electronic form and for responses thereto.

Complaints Register. 46.1.1 25.1.1 The Concessionaire shall maintain a public relation relations office at each of the Toll Plaza(s) where it Trauma Centre and shall keep a register (the” the “Complaint Register”) open to public access at all times for recording of complaints by any person (the “Complainant”). Information relating to the availability of and access to the Complaint Register shall be prominently displayed by the Concessionaire at each Toll Plaza(s) so as to bring it to the attention of all Users. 46.1.2 25.1.2 The Complaint Register shall be securely bound and each page thereof shall be duly numbered. It shall have appropriate columns including the complaint number, date, name and address of the Complainant, substance of the complaint and the action taken by the Concessionaire. Immediately after a complaint is registered registered, the Concessionaire shall give a receipt to the Complainant stating the date and complaint number. 46.1.3 25.1.3 Without prejudice to the provisions of Clauses 46.1.1 25.1.1 and 46.1.225.1.2, MPRDC the Concessioning Authority may, in consultation with the Concessionaire, specify the procedure for making complaints in electronic form and for responses thereto.

Complaints Register. 46.1.1 The ‌ 34.1. 1The Concessionaire shall maintain a public relation relations office at each of the Toll Plaza(s) facility where it shall keep a register (the” the "Complaint Register”") open to public access at all times for recording of complaints by any person (the “"Complainant”"). Information relating to the availability of and access to the Complaint Register shall be prominently displayed by the Concessionaire at each Toll Plaza(s) the project facility so as to bring it to the attention of all Users. 46.1.2 The 34.1. 2The Complaint Register shall be securely bound and each page thereof shall be duly numbered. It shall have appropriate columns including the complaint number, date, name and address of the Complainant, substance of the complaint and the action taken by the Concessionaire. Immediately after a complaint is registered registered, the Concessionaire shall give a receipt to the Complainant stating the date and complaint number. 46.1.3 Without 34.1. 3Without prejudice to the provisions of Clauses 46.1.1 34.1.1 and 46.1.234.1.2, MPRDC the Authority may, in consultation with the Concessionaire, specify the procedure for making complaints in electronic form and for responses thereto.

Complaints Register. 46.1.1 41.1.1 The Concessionaire shall maintain a public relation relations office at each of the Toll Plaza(s) [●] where it shall keep a register (the” the "Complaint Register”") open to public and User access at all times for recording of complaints by any person (the “"Complainant”"). Information relating to the availability of and access to the Complaint Register shall be prominently displayed by the Concessionaire at each Toll Plaza(s) so as to bring it to the attention of all Users. 46.1.2 41.1.2 The Complaint Register shall be securely bound and each page thereof shall be duly numbered. It shall have appropriate columns including the complaint number, date, name and address of the Complainant, substance of the complaint and the action taken by the Concessionaire. Immediately after a complaint is registered registered, the Concessionaire shall give a receipt to the Complainant stating the date and complaint number. 46.1.3 41.1.3 Without prejudice to the provisions of Clauses 46.1.1 41.1.1 and 46.1.241.1.2, MPRDC the Authority may, in consultation with the Concessionaire, specify the procedure for making complaints in electronic form and for responses thereto.

Complaints Register. 46.1.1 39.1.1 The Concessionaire shall maintain a public relation relations office at each of the Toll Plaza(s) Project where it shall keep a register (the” the “Complaint Register”) open to public access at all times for recording of complaints by any person (the “Complainant”). Further, the website / IT platform of the Concessionaire shall allow registration of complaints. The Concessionaire shall provide the Authority with a login ID through which the Authority can monitor the complaints. Information relating to the availability of and access to the Complaint Register shall be prominently displayed by the Concessionaire at each Toll Plaza(s) the Project so as to bring it to the attention of all Users. 46.1.2 39.1.2 The Complaint Register shall be securely bound bound, and each page thereof shall be duly numbered. It shall have appropriate columns including the complaint number, date, name and address of the Complainant, substance of the complaint and the action taken by the Concessionaire. Immediately after a complaint is registered registered, the Concessionaire shall give a receipt to the Complainant stating the date and complaint number. 46.1.3 39.1.3 Without prejudice to the provisions of Clauses 46.1.1 39.1.1 and 46.1.239.1.2, MPRDC the Authority may, in consultation with the Concessionaire, specify the procedure for making complaints in electronic form and for responses thereto.

Complaints Register. 46.1.1 48.1.1 The Concessionaire shall maintain a public relation relations office at each of the Toll Plaza(s) Medical Facility where it shall keep a register (the” the “Complaint Register”) open to public access at all times for recording of complaints by any person (the “Complainant”). Information relating to the availability of and access to the Complaint Register shall be prominently displayed by the Concessionaire at each Toll Plaza(s) the Medical Facility so as to bring it to the attention of all UsersPatients and Students. 46.1.2 48.1.2 The Complaint Register shall be securely bound and each page thereof shall be duly numbered. It shall have appropriate columns including the complaint number, date, name and address of the Complainant, substance of the complaint and the action taken by the Concessionaire. Immediately after a complaint is registered registered, the Concessionaire shall give a receipt to the Complainant stating the date and complaint number. 46.1.3 48.1.3 Without prejudice to the provisions of Clauses 46.1.1 48.1.1 and 46.1.248.1.2, MPRDC the Authority may, in consultation with the Concessionaire, specify the procedure for making complaints in electronic form and for responses thereto.

Complaints Register. 46.1.1 29.1.1. The Concessionaire shall maintain a public relation relations office at each of the Toll Plaza(s) Plazas where it shall keep a register (the” the "Complaint Register”") open to public access at all times for recording of complaints by any person (the “"Complainant”"). Information relating to the availability of and access to the Complaint Register shall be prominently displayed by the Concessionaire at each Toll Plaza(s) Plazas so as to bring it to the attention of all Users. 46.1.2 29.1.2. The Complaint Register shall be securely bound and each page thereof shall be duly numbered. It shall have appropriate columns including the complaint number, date, name name, phone number, email address and address of the Complainant, substance of the complaint and the action taken by the Concessionaire. Immediately after a complaint is registered registered, the Concessionaire shall give a receipt to the Complainant stating the date and complaint number. 46.1.3 29.1.3. Without prejudice to the provisions of Clauses 46.1.1 29.1.1 and 46.1.229.1.2, MPRDC the Contracting Authority may, in consultation with the Concessionaire, specify the procedure for making complaints in electronic form and for responses thereto.

Complaints Register. 46.1.1 41.1.1 The Concessionaire shall maintain a public relation relations office at each of the Toll Plaza(s) [●] where it shall keep a register (the” the “Complaint Register”) open to public and Users access at all times for recording of complaints by any person (the “Complainant”). Information relating to the availability of and access to the Complaint Register shall be prominently displayed by the Concessionaire at each Toll Plaza(s) so as to bring it to the attention of all Users. 46.1.2 41.1.2 The Complaint Register shall be securely bound and each page thereof shall be duly numbered. It shall have appropriate columns including the complaint number, date, name and address of the Complainant, substance of the complaint and the action taken by the Concessionaire. Immediately after a complaint is registered registered, the Concessionaire shall give a receipt to the Complainant stating the date and complaint number. 46.1.3 41.1.3 Without prejudice to the provisions of Clauses 46.1.1 41.1.1 and 46.1.241.1.2, MPRDC the Authority may, in consultation with the Concessionaire, specify the procedure for making complaints in electronic form and for responses thereto.

Complaints Register. 46.1.1 31.1.1 The Concessionaire shall maintain a public relation relations office at each of the Toll Plaza(s) Project Site where it shall keep a register (the” the “Complaint Register”) open to public access at all times for recording of complaints by any person (the “Complainant”). Information relating to the availability of and access to the Complaint Register shall be prominently displayed by the Concessionaire at each Toll Plaza(s) Project Site so as to bring it to the attention of all the Users. 46.1.2 31.1.2 The Complaint Register shall be securely bound and each page thereof shall be duly numbered. It shall have appropriate columns including the complaint number, date, name and address of the Complainant, substance of the complaint and the action taken by the Concessionaire. Immediately after a complaint is registered registered, the Concessionaire shall give a receipt to the Complainant stating the date and complaint number. 46.1.3 31.1.3 Without prejudice to the provisions of Clauses 46.1.1 Articles31.1.1 and 46.1.231.1.2, MPRDC the Authority may, in consultation with the Concessionaire, specify the procedure for making complaints in electronic form and for responses thereto.

Complaints Register. 46.1.1 47.1.1 The Concessionaire shall maintain a public relation relations office at each of the Toll Plaza(s) Healthcare Network where it shall keep a register (the” the “Complaint Register”) open to public access at all times for recording of complaints by any person (the “Complainant”). Information relating to the availability of and access to the Complaint Register shall be prominently displayed by the Concessionaire at each Toll Plaza(s) the HealthcareNetwork so as to bring it to the attention of all Usersthe Patients and other users. 46.1.2 47.1.2 The Complaint Register shall be securely bound and each page thereof shall be duly numbered. It shall have appropriate columns including the complaint number, date, name and address of the Complainant, substance of the complaint and the action taken by the Concessionaire. Immediately after a complaint is registered registered, the Concessionaire shall give a receipt to the Complainant stating the date and complaint number. 46.1.3 47.1.3 Without prejudice to the provisions of Clauses 46.1.1 47.1.1 and 46.1.247.1.2, MPRDC the Authority may, in consultation with the Concessionaire, specify the procedure for making complaints in electronic form and for responses thereto.