Complexity. Intermediate professional level role. Provides Tier 1 and Tier 2 support of medium to high complexity. Works in a team as a team member. May coach more junior technical staff. JOB FAMILY: CUSTOMER SUPPORT Job Title: Customer Support Technician Job#: 2220 General Characteristics Responsible for Tier I software and hardware support. Diagnoses and resolves problems using documented procedures and checklists in the performance of most responsibilities. Enters call data into a tracking system. Escalates problems to higher level technical support professionals when necessary. Assists in the resolution of application, hardware and software problems.
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Samples: dms-media.ccplatform.net, dms-media.ccplatform.net, dms-media.ccplatform.net
Complexity. Intermediate professional level role. Provides Tier 1 and Tier 2 support of medium to high complexity. Works in a team as a team member. May coach more junior technical staff. JOB FAMILY: CUSTOMER SUPPORT SUPPORT Job Title: Customer Support Technician Job#: 2220 General Characteristics Responsible for Tier I software and hardware support. Diagnoses and resolves problems using documented procedures and checklists in the performance of most responsibilities. Enters call data into a tracking system. Escalates problems to higher level technical support professionals when necessary. Assists in the resolution of application, hardware and software problems.
Appears in 216 contracts
Samples: dms-media.ccplatform.net, dms-media.ccplatform.net, dms-media.ccplatform.net
Complexity. Intermediate professional level role. Provides Tier 1 and Tier 2 support of medium to high complexity. Works in a team as a team member. May coach more junior technical staff. JOB FAMILY: CUSTOMER SUPPORT Job Title: Customer Support Technician Job#: 2220 General Characteristics Responsible for Tier I software and hardware support. Diagnoses and resolves problems using documented procedures and checklists in the performance of most responsibilities. Enters call data into a tracking system. Escalates problems to higher level technical support professionals when necessary. Assists in the resolution of application, hardware and software problems.
Appears in 8 contracts
Samples: dms-media.ccplatform.net, dms-media.ccplatform.net, dms-media.ccplatform.net
Complexity. Intermediate professional level role. Provides Tier 1 and Tier 2 support of medium to high complexity. Works in a team as a team member. May coach more junior technical staff. JOB FAMILY: CUSTOMER SUPPORT Job Title: Customer Support Technician Job#: 2220 General Characteristics Responsible for Tier I software and hardware support. Diagnoses and resolves problems using documented procedures and checklists in the performance of most responsibilities. Enters call data into a tracking system. Escalates problems to higher level technical support professionals when necessary. Assists in the resolution of application, hardware and software problems.
Appears in 1 contract
Samples: dms-media.ccplatform.net