CONFIRMATION OF REQUESTS i. The Contractor shall acknowledge a complete Request from a Purchaser with a telephone call, voice mail message, and/or email message to the Purchaser within two (2) business hours, or by the end of that business day, whichever occurs first.
ii. Once the Contractor acknowledges the Request, the Contractor will contact the tentatively scheduled Interpreter(s) within two (2) business days to confirm the Request.
iii. The Contractor will send email confirmation that the request has been filled to the Purchaser, and the Customer (if different person) as soon as possible and not to less than forty-eight (48) hours prior to Appointment.
iv. If the Contractor is unable to reach the preferred Interpreter(s) within this time frame, the Contractor will contact the Purchaser to inform and offer the option of requesting and contacting a different Interpreter (or Interpreters). If the Purchaser is not in agreement, they may choose to terminate the Request and seek elsewhere without negative repercussion from the Contractor
CONFIRMATION OF REQUESTS i. The Contractor shall acknowledge a complete Request with a telephone call, voice mail message, and/or email message to the Purchaser by the end of the business day.
ii. If the Contractor is unable to fulfill the Request, Contractor shall contact the Purchaser within 48 business hours to inform them and cancel Request and refer Purchaser to ODHH List of Interpreters.
iii. The Contractor will send an email confirmation that the request has been filled to the Purchaser, and the Customer (if different person), as soon as possible and not less than least forty-eight (48) hours prior to Appointment.
CONFIRMATION OF REQUESTS
