Common use of Consumer Grievance Procedures Clause in Contracts

Consumer Grievance Procedures. 20.1. The PROVIDER agrees to establish policies and procedures that fully comply with the PAYOR’s Consumer Grievance and Appeals Policy and Procedure, Recipient Rights Policies and Procedures, and Incident/Sentinel Event Policies and Procedures, which are in accordance with MDHHS requirements. 20.2. These policies and procedures are detailed in the PAYOR’s Provider Manual, located on the PAYOR’s website. The PAYOR agrees to distribute regular updates to the manual located on their website, as needed, and PROVIDER agrees to maintain the Manual with updates provided by the PAYOR.

Consumer Grievance Procedures. 20.1. The PROVIDER agrees to establish policies and procedures that fully comply with the PAYOR’s Consumer Grievance and Appeals Policy and Procedure, Recipient Rights Policies and Procedures, and Incident/Sentinel Event Policies and Procedures, which are in accordance with MDHHS requirements. 20.2. These policies and procedures are detailed in the PAYOR’s Provider Manual, located on the PAYOR’s website. The PAYOR agrees to distribute regular updates to the manual located on their website, as needed, and PROVIDER agrees to maintain the Manual with updates provided by the PAYOR.

Consumer Grievance Procedures. 20.124.1. The PROVIDER agrees to establish policies and procedures that fully comply with the PAYOR’s Consumer Grievance and Appeals Policy and Procedure, Recipient Rights Policies and Procedures, and Incident/Sentinel Event Policies and Procedures, which are in accordance with MDHHS requirements. 20.224.2. These policies and procedures are detailed in the PAYOR’s Provider Manual, located on the PAYOR’s website. The PAYOR agrees to distribute regular updates to the manual located on their website, as needed, and PROVIDER agrees to maintain the Manual with updates provided by the PAYOR.