Consumer Satisfaction Surveys. PROVIDER shall participate in MSHN Consumer Satisfaction Surveys. Provider shall identify sources of dissatisfaction, and identify systematic action, when needed, as a result of the findings. Failure to participate in Consumer Satisfaction Surveys may result in contract sanctions.
Appears in 3 contracts
Samples: Contractual Agreement, Business Associate Agreement, Contractual Agreement
Consumer Satisfaction Surveys. PROVIDER shall participate in MSHN Consumer Satisfaction Surveys. Provider shall identify sources of dissatisfaction, and identify systematic action, when needed, as a result of the findings. Failure to participate in Consumer Satisfaction Surveys may result in contract sanctions. PROVIDER further agrees to provide data requested by MSHN in order for MSHN to conduct credentialing, quality assurance, and/or utilization management activities concerning consumers.
Appears in 3 contracts
Samples: 2020 Contractual Agreement, Contractual Agreement, Business Associate Agreement
Consumer Satisfaction Surveys. PROVIDER shall participate in MSHN Consumer Satisfaction Surveys. Provider shall identify sources of dissatisfaction, and identify systematic action, when needed, as a result of the findings. Failure to participate in Consumer Satisfaction Surveys may result in contract sanctions. PROVIDER further agrees to provide data requested by MSHN in order for MSHN to conduct credentialing, quality assurance, and/or utilization management activities concerning consumers.
Appears in 1 contract
Samples: Business Associate Agreement
