Contestations concerning Payment orders by transfer. If the Client wishes to contest an allegedly unauthorized or incorrectly executed Transfer, they must contact Paynovate's Client service by phone call or email as soon as possible after becoming aware of the discrepancy and no later than four (4) weeks following the registration of the Payment Transaction in the Account. Unless Paynovate has reasonable grounds to suspect fraud by the Client or gross negligence on the part of the Client, Paynovate shall reimburse the Client for the amount of the payment Transaction immediately after receiving the contestation, and in any event not later than the end of the following Business Day. Paynovate restores the Account to the state in which it would have been if the Unauthorized Payment Transaction had not taken place. Paynovate reimburses the Client under the same conditions when the Payment Transaction was initiated by a payment initiation service provider. Fees and Pricing Conditions may be levied in the event of an unjustified contestation of a Payment Transaction. Paynovate cannot be held liable when the incorrect execution of the payment Transaction is the result of an error by the Client on the Unique Beneficiary Identifier (IBAN). Paynovate will endeavor to recover funds committed to the payment Transaction. If Paynovate is unable to recover funds, the Client may request Paynovate to provide any relevant information it has in order to document its legal recourse to recover the funds.
Contestations concerning Payment orders by transfer. If the Customer wishes to contest an allegedly unauthorized or incorrectly executed Transfer, they must contact the Institution's customer service by phone call or email as soon as possible after becoming aware of the discrepancy and no later than four (4) weeks following the registration of the Payment Transaction in the Account. The institutions will be exempt from liability with respect to Payment orders, even being against the will of the payer, have been obtained as a result of an order received by the institution for whose authentication the established security requirements have been met. The use of the PIN by a person other than the HOLDER presupposes gross negligence or, fraud on the part of the HOLDER. The institutions without prejudice to adopting the measures it deems pertinent, is exempt from liability in case of lack of attention to your card by any of the businesses, banks and savings banks committed to the sale of goods or provision of services, or for incidents of a technical or operational nature in ATMs. The institutions will also be exempt from liability regardless of the incidents and responsibilities that may arise from the operation carried out between the establishment and the CARD HOLDER. The institutions exclude, from the scope of its application, Visa's Zero Liability Policy (Visa Global Zero Liability Policy), submitting to current European regulations on the matter. The system of liability of the ordering party in the event of unauthorised payment transactions, which, in each case, regulates the applicable legislation on the matter, shall apply. Specifically, the HOLDER who does not hold the status of consumer or micro-enterprise in the terms established in Royal Decree-Law 19/2018, of November 23, on payment services and other urgent measures in financial matters, will be obliged to bear the losses derived from unauthorised payment operations resulting from the use of the lost, stolen or improperly appropriated payment instrument by a third party, as long as the loss, theft or misappropriation of the payment instrument is not reported to the institutions. Lastly, the institutions accounts may only deposit a balance in euros. In no case, it will be possible to deposit Cryptocurrencies, leaving the institutions exempt from any type of responsibility related to them. The Institution cannot be held liable when the incorrect execution of the payment Transaction is the result of an error by the Customer on the Unique Beneficiary Ide...
