Contractor’s Office. Contractor shall maintain an office with twenty-four (24) hour telephone service. The office shall be staffed during the hours of 8:00 a.m. to 5:00 p.m., Monday through Friday, by at least one (1) employee who can respond to inquires and complaints which may be received about Contractor’s performance of the Contract. When the office is closed, an answering service shall be provided to receive calls. Contractor shall respond to calls received by the answering service within two (2) hours of receipt of the call.
Appears in 2 contracts
Samples: Telecommunications Services Agreement, Telecommunications Services Agreement
Contractor’s Office. Contractor shall maintain an office with twenty-four a telephone in the company’s name where Contractor conducts business. At least one (241) hour telephone service. The employee who can respond to inquiries and complaints, which may be received about Contractor’s performance of the Contract, shall staff the office shall be staffed during the hours of 8:00 a.m. to 5:00 p.m., Monday through Friday, by at least one (1) employee who can respond to inquires and complaints which may be received about Contractor’s performance of the Contract. When the office is closed, an answering service shall be provided to receive calls. Contractor shall respond to answer calls received by the answering service within two (2) hours of receipt of the call.
Appears in 2 contracts
Samples: Document Imaging Services Agreement, Document Imaging Services Agreement
Contractor’s Office. Contractor shall maintain an office with twenty-four (24) hour a telephone servicein the company’s name where Contractor conducts business. The At least one employee who can respond to inquiries and complaints, which may be received about the Contractor’s performance of the Contract, shall staff the office shall be staffed during the hours of 8:00 a.m. to 5:00 p.m., Monday through Friday, by at least one (1) employee who can respond to inquires and complaints which may be received about Contractor’s performance of the Contract. When the office is closed, an answering service shall be provided to receive calls. The Contractor shall respond to answer calls received by the answering service within two (2) hours of receipt of the call.
Appears in 2 contracts
Samples: Document Imaging and Microfilm Conversion Services Contract, Document Imaging and Microfilm Conversion Services Contract
Contractor’s Office. Contractor shall maintain an office with twenty-four (24) hour a telephone servicein the company’s name where Contractor conducts business. The office shall be staffed during the hours of 8:00 a.m. to 5:00 p.m., Monday through Friday, by at least one (1) employee who can respond to inquires inquiries and complaints which may be received about the Contractor’s performance of the Contract. When the office is closed, an answering service shall be provided to receive calls. The Contractor shall respond to answer calls received by the answering service within two (2( ) hours of receipt of the call.
Appears in 1 contract
Samples: RFP Contract for Services