COUNCIL’S OBLIGATIONS. 4.1 The Council will provide the Careline Service in accordance with the provisions contained within the Service Pack. 4.2 The Assistive Technology Equipment will be maintained in good working order, fair wear and tear excepted. Maintenance (or, at the Council's option, replacement) will be undertaken at the Council's expense except in the case of damage, loss, or malfunction caused by the Client or any person acting for the Client when clause 3.8 will apply. This maintenance service does not extend to Client Owned Goods. 4.3 Unless the Council dictates otherwise, the Council has no responsibility to pay the Client compensation for financial loss, for any information which is lost or corrupted, or for any loss that could not have been reasonably expected. The Council will not be liable to the Client for any losses that s/he may suffer if s/he has used the service or equipment the Council has provided for business purposes. 4.4 Unless the Council dictates otherwise, the Council has no responsibility to pay the Client compensation for loss of services offered by the Council in this Agreement and the Service Pack for any events which are beyond its reasonable control which may include, but without limitation, lightning, flood, severe weather, fire, explosion, terrorist activities, anything done by Government or other competent authority, or industrial disputes. 4.5 Unless the Council dictates otherwise, the Council has no responsibility for the performance of, or damage caused by, Client Owned Goods after the point of sale to the Client save for the provisions of clause 4.6. 4.6 Nothing in this Section affects the Client’s statutory rights relating to Assistive Technology Equipment or Client Owned Goods which are faulty or have been described wrongly. 4.7 If any paragraph that limits the Council’s responsibility to the Client is disallowed or is not effective, the other paragraphs will continue to apply. 4.8 Regarding The Medication Dispensing Equipment, Hertfordshire Careline will provide limited support in maintaining the functionality of the equipment specifically in regards to the maintenance of the mechanical and electronic components. Where a failure of these components occurs then Hertfordshire Careline should be notified by telephoning 0300 999 2 999 and requesting a service visit. The engineer will then attend site within 72 working hours after the call is registered, to assess the action that needs to be taken in order to restore functionality of the equipment. If parts are required to restore functionality then there maybe a delay in provision due to component availability. Alternative backup arrangements should therefore be agreed between the caregiver and the service user or their agent to accommodate this eventuality. 4.9 Further to 4.8, filling of the unit with prescribed medication is the responsibility of the formal/informal caregiver in conjunction with the chosen pharmacy and the unit is supplied and service limited to one additional tray for this purpose. 4.10 Further to 4.8 and 4.9, the Council accepts no responsibility or liability regarding the filling of the unit.
Appears in 3 contracts
Samples: Service Agreement, Service Agreement, Service Agreement
COUNCIL’S OBLIGATIONS. 4.1 The Council will provide the Careline Service in accordance with the provisions contained within the Service Pack.
4.2 The Assistive Technology Equipment will be maintained in good working order, fair wear and tear excepted. Maintenance (or, at the Council's option, replacement) will be undertaken at the Council's expense except in the case of damage, loss, or malfunction caused by the Client or any person acting for the Client when clause 3.8 will apply. This maintenance service does not extend to Client Owned Goods.
4.3 Unless the Council dictates otherwise, the Council has no responsibility to pay the Client compensation for financial loss, for any information which is lost or corrupted, or for any loss that could not have been reasonably expected. The Council will not be liable to the Client for any losses that s/he may suffer if s/he has used the service or equipment the Council has provided for business purposes.
4.4 Unless Subject to requirements by law, unless the Council dictates otherwise, the Council has no responsibility to pay the Client compensation for loss of services offered by the Council in this Agreement and the Service Pack for any events which are beyond its reasonable control which may include, but without limitation, lightning, flood, severe weather, fire, explosion, terrorist activities, anything done by Government or other competent authority, or industrial disputes.
4.5 Unless the Council dictates otherwise, the Council has no responsibility for the performance of, or damage caused by, Client Owned Goods after the point of sale to the Client save for the provisions of clause 4.6.
4.6 Nothing in this Section affects the Client’s statutory rights relating to Assistive Technology Equipment or Client Owned Goods which are faulty or have been described wrongly.
4.7 If any paragraph that limits the Council’s responsibility to the Client is disallowed or is not effective, the other paragraphs will continue to apply.
4.8 Regarding The Medication Dispensing Equipment, Hertfordshire Careline the Council will provide limited support in maintaining the functionality of the equipment specifically in regards to the maintenance of the mechanical and electronic components. Where a failure of these components occurs then Hertfordshire Careline the Council should be notified by telephoning 0300 999 2 999 and requesting a service visit. The engineer will then attend site within 72 working hours after the call is registered, to assess the action that needs to be taken in order to restore functionality of the equipment. If parts are required to restore functionality then there maybe a delay in provision due to component availability. Alternative backup arrangements should therefore be agreed between the caregiver and the service user or their agent to accommodate this eventuality.
4.9 Further to 4.8, filling of the unit with prescribed medication is the responsibility of the formal/informal caregiver in conjunction with the chosen pharmacy and the unit is supplied and service limited to one additional tray for this purpose.
4.10 Further to 4.8 and 4.9, the Council accepts no responsibility or liability regarding the filling of the unit.
Appears in 2 contracts
Samples: Service Agreement, Service Agreement
COUNCIL’S OBLIGATIONS. 4.1 The Council will provide the Careline Service in accordance with the provisions contained within the Service Pack.
4.2 The Assistive Technology Equipment will be maintained in good working order, fair wear and tear excepted. Maintenance (or, at the Council's option, replacement) will be undertaken at the Council's expense except in the case of damage, loss, or malfunction caused by the Client or any person acting for the Client when clause 3.8 will apply. This maintenance service does not extend to Client Owned Goods.
4.3 Unless the Council dictates otherwise, the Council has no responsibility to pay the Client compensation for financial loss, for any information which is lost or corrupted, or for any loss that could not have been reasonably expected. The Council will not be liable to the Client for any losses that s/he may suffer if s/he has have used the service or equipment the Council has provided for business purposes.
4.4 Unless the Council dictates otherwise, the Council has no responsibility to pay the Client compensation for loss of services offered by the Council in this Agreement and the Service Pack for any events which are beyond its reasonable control which may include, but without limitation, lightning, flood, severe weather, fire, explosion, terrorist activities, anything done by Government or other competent authority, or industrial disputes.
4.5 Unless the Council dictates otherwise, the Council has no responsibility for the performance of, or damage caused by, Client Owned Goods after the point of sale to the Client save for the provisions of clause 4.6.
4.6 Nothing in this Section affects the Client’s statutory rights relating to Assistive Technology Equipment or Client Owned Goods which are faulty or have been described wrongly.
4.7 If any paragraph that limits the Council’s responsibility to the Client is disallowed or is not effective, the other paragraphs will continue to apply.
4.8 Regarding The Medication Dispensing Equipment, Hertfordshire Careline will provide limited support in maintaining the functionality of the equipment specifically in regards to the maintenance of the mechanical and electronic components. Where a failure of these components occurs then Hertfordshire Careline should be notified by telephoning 0300 999 2 999 and requesting a service visit. The engineer will then attend site within 72 working hours after the call is registered, to assess the action that needs to be taken in order to restore functionality of the equipment. If parts are required to restore functionality then there maybe a delay in provision due to component availability. Alternative backup arrangements should therefore be agreed between the caregiver and the service user or their agent to accommodate this eventuality.
4.9 Further to 4.8, filling of the unit with prescribed medication is the responsibility of the formal/informal caregiver in conjunction with the chosen pharmacy and the unit is supplied and service limited to one additional tray for this purpose.
4.10 Further to 4.8 and 4.9, the Council accepts no responsibility or liability regarding the filling of the unit.
Appears in 2 contracts
Samples: Service Agreement, Service Agreement
COUNCIL’S OBLIGATIONS. 4.1 The Council will provide the Careline Service in accordance with the provisions contained within the Service Pack.
4.2 The Assistive Technology Equipment will be maintained in good working order, fair wear and tear excepted. Maintenance (or, at the Council's option, replacement) will be undertaken at the Council's expense except in the case of damage, loss, or malfunction caused by the Client or any person acting for the Client when clause 3.8 will apply. This maintenance service does not extend to Client Owned Goods.
4.3 Unless the Council dictates otherwise, the Council has no responsibility to pay the Client compensation for financial loss, for any information which is lost or corrupted, or for any loss that could not have been reasonably expected. The Council will not be liable to the Client for any losses that s/he may suffer if s/he has used the service or equipment the Council has provided for business purposes.
4.4 Unless Subject to requirements by law, unless the Council dictates otherwise, the Council has no responsibility to pay the Client compensation for loss of services offered by the Council in this Agreement and the Service Pack for any events which are beyond its reasonable control which may include, but without limitation, lightning, flood, severe weather, fire, explosion, terrorist activities, anything done by Government or other competent authority, or industrial disputes.
4.5 Unless the Council dictates otherwise, the Council has no responsibility for the performance of, or damage caused by, Client Owned Goods after the point of sale to the Client save for the provisions of clause 4.6.
4.6 Nothing in this Section affects the Client’s statutory rights relating to Assistive Technology Equipment or Client Owned Goods which are faulty or have been described wrongly.
4.7 If any paragraph that limits the Council’s responsibility to the Client is disallowed or is not effective, the other paragraphs will continue to apply.
4.8 Regarding The Medication Dispensing Equipment, Hertfordshire Careline will provide limited support in maintaining the functionality of the equipment specifically in regards to the maintenance of the mechanical and electronic components. Where a failure of these components occurs then Hertfordshire Careline should be notified by telephoning 0300 999 2 999 and requesting a service visit. The engineer will then attend site within 72 working hours after the call is registered, to assess the action that needs to be taken in order to restore functionality of the equipment. If parts are required to restore functionality then there maybe a delay in provision due to component availability. Alternative backup arrangements should therefore be agreed between the caregiver and the service user or their agent to accommodate this eventuality.
4.9 Further to 4.8, filling of the unit with prescribed medication is the responsibility of the formal/informal caregiver in conjunction with the chosen pharmacy and the unit is supplied and service limited to one additional tray for this purpose.
4.10 Further to 4.8 and 4.9, the Council accepts no responsibility or liability regarding the filling of the unit.
Appears in 1 contract
Samples: Service Agreement