Coverage Hours. Supported contacts at Customer 1 Max number of incidents per month 15 Additional incidents are charged for at current unit prices. Contact us for price details. TARGET RESPONSE TIME Acknowledgement time 2 hours for all incidents Response time P1 – 12 hours P2 – 48 hours P3 – 72 hours from receipt of request to correction work start. Target resolution time P1 – 48 hours P2 – 1 week P3 – 1 month from receipt of request to correction work is finished or work round created (only target, resolution time cannot be guaranteed).
Appears in 5 contracts
Samples: Service Agreement, Service Agreement, Service Agreement
