Common use of Coverage Hours Clause in Contracts

Coverage Hours. Support shall be accessible 24 hours a day, 7 days per week except for any downtime experienced due any of the following causes: i. unavailability caused by routine maintenance or a suspension of O365; ii. unavailability caused by Customer’s content related other than to scalability or volume; iii. unavailability caused by acts or omissions of Customer, Microsoft Corp. or the Hosting Provider (or any agents of the same, respectively); iv. unavailability caused by the failure or downtime of hardware, servers or services hosting O365 that is not caused by Company; v. unavailability caused by Company’s blocking of Customer content that Company determines to be in violation of the Agreement between Company and Customer or the policies and terms of Company; vi. unavailability caused by a force majeure event;