CREDITABLE PERFORMANCE SPECIFICATION. Specification: Defect Quantity and Severity Definition: The quantity and severity of Issues discovered in the Customized Product and Amdocs Services during ongoing operations where a ticket has been submitted via the ticketing interface. [**] Wholesale Defect Quantity calculation includes both Product and Service Defects. 28 SLA Management CPS Formula: [**] Measurement Period: Monthly Data Source: Amdocs ticketing system Frequency of Collection: Continuous Special Exclusions: [**]
Appears in 1 contract
Samples: Customer Care and Billing Services Agreement (Amdocs LTD)
CREDITABLE PERFORMANCE SPECIFICATION. Specification: Defect Quantity and Severity Definition: The quantity and severity of Issues discovered in the Customized Product and Amdocs Services during ongoing operations where a ticket has been submitted via the ticketing interface. [**] Wholesale Defect Quantity calculation includes both Product and Service Defects]. 28 49 SLA Management CPS Formula: [**] Measurement Period: Monthly Data Source: Amdocs ticketing system Frequency of Collection: Continuous Special Exclusions: [**]
Appears in 1 contract
Samples: Customer Care and Billing Services Agreement (Amdocs LTD)
CREDITABLE PERFORMANCE SPECIFICATION. Specification: Defect Quantity and Severity Definition: The quantity and severity of Issues discovered in the Customized Product and Amdocs Services during ongoing operations where a ticket has been submitted via the ticketing interface. [**] ]. Wholesale Defect Quantity calculation includes both Product and Service Defects. 28 30 SLA Management CPS Formula: [**] Measurement Period: Monthly Data Source: Amdocs ticketing system Frequency of Collection: Continuous Special Exclusions: [**]
Appears in 1 contract
Samples: Customer Care and Billing Services Agreement (Amdocs LTD)
CREDITABLE PERFORMANCE SPECIFICATION. Specification: Defect Quantity and Severity Definition: The quantity and severity of Issues discovered in the Customized Product and Amdocs Services during ongoing operations where a ticket has been submitted via the ticketing interface. [**] Wholesale Defect Quantity calculation includes both Product and Service Defects]. 28 SLA Management CPS Formula: [**] ]. Measurement Period: Monthly Data Source: Amdocs ticketing system Frequency of Collection: Continuous Special Exclusions: [**]
Appears in 1 contract
Samples: Customer Care and Billing Services Agreement (Amdocs LTD)