Customer Satisfaction. 4.1 Services to be provided under Call Off Agreements to the satisfaction of Contracting Bodies 90% Confirmation by the Authority of the Supplier’s performance against customer satisfaction surveys 4.2 The Supplier to respond to all reported incidents according to the Contracting Bodies agreed service levels 100% Supplier to monitor performance against Contracting Bodies service levels for incident response and submit to the Authority via the monthly MI 4.3 The Supplier to resolve all reported incidents according to the Contracting Bodies agreed service levels 100% Supplier to monitor performance against Contracting Bodies service levels for incident resolution and submit to the Authority via the monthly MI.
Appears in 16 contracts
Samples: Framework Agreement, Corporate Software Solutions Framework Agreement, Framework Agreement
Customer Satisfaction. 4.1 2.1 Services to be provided under Call Off Agreements to the satisfaction of Contracting Bodies 90% Confirmation by the Authority of the Supplier’s performance against customer satisfaction surveys
4.2 2.2 The Supplier to respond to all reported incidents according to the Contracting Bodies agreed service levels 100% Supplier to monitor performance against Contracting Bodies service levels for incident response and submit to the Authority via the monthly MI
4.3 2.3 The Supplier to resolve all reported incidents according to the Contracting Bodies agreed service levels 100% Supplier to monitor performance against Contracting Bodies service levels for incident resolution and submit to the Authority via the monthly MI.
Appears in 1 contract
Samples: Call Off User Agreement