Customer Satisfaction. a. Satisfaction surveys shall be made available to all individuals and employers by providing a paper or electronical survey via a format provided by Orange County Development Board. Subrecipient shall review and evaluate the data collected. b. Subrecipient shall communicate to their staff that meeting customer satisfaction and expectations is a primary goal. Therefore, all workforce development activities must be client centered. c. Subrecipient shall submit customer satisfaction results to the County on a quarterly basis.
Appears in 3 contracts
Samples: Workforce Innovative and Opportunity Act Youth Program Services Agreement, Workforce Innovative and Opportunity Act Youth Program Services Agreement, Contract for the Provision of Workforce Innovation Opportunity Act (Wioa) Youth Program Services
Customer Satisfaction. a. Satisfaction surveys shall be made available to all individuals and employers by providing a paper or electronical survey via a format provided by Orange County Development BoardWorkforce and Economic Development. Subrecipient shall review and evaluate the data collected.
b. Subrecipient shall communicate to their staff that meeting customer satisfaction and expectations is a primary goal. Therefore, all workforce development activities must be client centered.
c. Subrecipient shall submit customer satisfaction results to the County on a quarterly basis.
Appears in 3 contracts
Samples: Contract for the Provision of Workforce Innovation Opportunity Act (Wioa) Youth Program Services, Contract for the Provision of Workforce Innovation Opportunity Act (Wioa) Youth Program Services, Contract for the Provision of Workforce Innovation Opportunity Act (Wioa) Youth Program Services
Customer Satisfaction. a. Satisfaction surveys shall be made available to all individuals and employers by providing a paper or electronical survey via a format provided by Orange County Workforce and Economic Development Board. Subrecipient shall review and evaluate the data collected.
b. Subrecipient shall communicate to their staff that meeting customer satisfaction and expectations is a primary goal. Therefore, all workforce development activities must be client centered.
c. Subrecipient shall submit customer satisfaction results to the County on a quarterly basis.
Appears in 1 contract
Samples: Contract for the Provision of Workforce Innovation Opportunity Act (Wioa) Youth Program Services
Customer Satisfaction. a. i. Satisfaction surveys shall be made available to all individuals and employers by providing a paper or electronical survey via a format provided by Orange County Development Board. Subrecipient shall review and evaluate the data collected.
b. ii. Subrecipient shall communicate to their staff that meeting customer satisfaction and expectations is a primary goal. Therefore, all workforce development activities must be client centered.
c. iii. Subrecipient shall submit customer satisfaction results to the County on a quarterly basis. Subrecipient must identify a plan to manage performance on a monthly basis to ensure that performance metrics are adhered to for program compliance.
Appears in 1 contract
Samples: Contract for Services
