Common use of Customer Satisfaction Clause in Contracts

Customer Satisfaction. The Customer Satisfaction metric will be based on user surveys where the user scores the accuracy, completeness, consistency, effectiveness, timeliness, and overall quality of the service provided by OTS. The primary measure is the percent of respondents who choose a score above "fair" or above the mid-point on a numeric scale. For purposes of determining acceptable levels of OTS performance, San Antonio College customers seeks to maintain customer satisfaction at or above 70%.