Customer Service Agreement and Manual. (A) Grantee shall provide to Subscribers an accurate, comprehensive service agreement and customer installation packet for use in establishing Subscriber service. This material shall, at a minimum, contain the following: (1) Grantee's procedure for investigation and resolution of Subscriber service complaints or compliments. (2) Services to be provided and rates for such services. (3) Billing procedures.
Appears in 1 contract
Samples: Cable Television Franchise Agreement
Customer Service Agreement and Manual.
(A) The Grantee shall provide to Subscribers an accurate, comprehensive service agreement and customer installation packet for use in establishing Subscriber service. This material shall, at a minimum, contain the following:Contracts
(1) The Grantee's procedure for investigation and resolution of Subscriber service complaints or complimentscomplaints.
(2) Services to be provided and rates for such services.
(3) Billing procedures.
Appears in 1 contract
Samples: Cable Franchise Agreement
Customer Service Agreement and Manual.
(A) Grantee shall provide to Subscribers an accurate, comprehensive service agreement and customer installation packet for use in establishing Subscriber service. This material shall, at a minimum, contain the following:
(1) GranteeXxxxxxx's procedure for investigation and resolution of Subscriber service complaints or compliments.
(2) Services to be provided and rates for such services.
(3) Billing procedures.
Appears in 1 contract
Samples: Cable Television Franchise Agreement
Customer Service Agreement and Manual.
(A) Grantee shall provide to Subscribers an accurate, comprehensive service agreement and customer installation packet for use in establishing Subscriber service. This material shall, at a minimum, contain the following:
(1) GranteeXxxxxxx's procedure for investigation and resolution of Subscriber service complaints or complimentscomplaints.
(2) Services to be provided and rates for such services.
(3) Billing procedures.
Appears in 1 contract
Samples: Cable Television Franchise Agreement