CUSTOMER SERVICE AND COMPLAINTS. The parties agree that USL may contact by mail or otherwise, any client, agent, account executive, or employee of the Associated Agency or other individual acting in a similar capacity if deemed appropriate by USL, in the course of normal customer service for existing Contracts, in the investigation of complaints, or as required by law. The parties agree to cooperate fully in the investigation of any complaint. USL will handle and process all complaints associated with the sale of the Contracts under this Agreement.
Appears in 4 contracts
Samples: Selling Group Agreement (Usl Separate Account Usl Vl-R), Selling Group Agreement (Usl Separate Account Usl Vl-R), Selling Group Agreement (Usl Separate Account Usl Vl-R)
CUSTOMER SERVICE AND COMPLAINTS. The parties agree that USL may contact by mail or otherwise, any client, agent, account executive, or employee of the Associated Agency or other individual acting in a similar capacity if deemed appropriate by USL, in the course of normal customer service for existing Contracts, in the investigation of complaints, or as required by law. The parties agree to cooperate fully in the investigation of any complaint. USL and Selling Group Member jointly will handle and process all complaints associated with the sale of the Contracts under this Agreement.
Appears in 2 contracts
Samples: Selling Group Agreement (Variable Account B American Intl Life Assur Co of New York), Selling Group Agreement (Usl Separate Account Usl Vl-R)
CUSTOMER SERVICE AND COMPLAINTS. The parties agree that USL may contact by mail or otherwise, any client, agent, account executive, or employee of the Associated Agency or other individual acting in a similar capacity if deemed appropriate by USL, in the course of normal customer service for existing Contracts, in the investigation of complaints, or as required by law. The parties agree to cooperate fully in the investigation of any complaint. USL and Selling Group Member jointly will handle and process all complaints associated with the sale of the Contracts under this Agreement.
Appears in 1 contract
Samples: Selling Group Agreement (Usl Separate Account Usl Va R)