Common use of CUSTOMER SERVICE AND COMPLAINTS Clause in Contracts

CUSTOMER SERVICE AND COMPLAINTS. The aim of 24|7 Home Rescue Limited is to provide you with a first class service at all times. However, we realise that things can sometimes go wrong and there may be occasions when you feel that you have not received the service you expected. When this happens we want to hear about it so we can try to put things right. Only the named service contract holder(s) or an authorised representative should call or write to make a formal complaint. It is the intention to give you the best possible service, but if you do have any questions or concerns about this service contract or the handling of a claim, you should follow the Complaints Procedure below: Complaints regarding: SALE OF THE SERVICE AGREEMENT If your complaint about the sale of your service contract cannot be resolved by the end of the next working day, your agent will pass it to: Customer Relations Department 24|7 Home Rescue Limited 0 Xxxxx Xxxx Xxxxxxx Xx Xxxxx Lancashire, BB5 5HY To speak with an advisor, call the customer service number assigned to your cover specification. IS/TI: 01254 355535 LP: 01274 715978 UM: 01274 381499 CLAIMS Please contact: