Common use of CUSTOMER SERVICE AND COMPLAINTS Clause in Contracts

CUSTOMER SERVICE AND COMPLAINTS. The aim of 24|7 Home Rescue is to provide you with an unrivalled first-class service at all times. The Service Providers are committed to maintaining the highest standards of professional and ethical conduct in all dealings with you. However, we realise that things can sometimes not go as planned and there may be occasions when you feel that you have not received the service you expected. When this happens, we want to hear about it so we can put things right. We take all complaints seriously and we will do our very best to resolve the issue promptly. If we need more time to look into matters, we will let you know and keep you appropriately updated. If you remain dissatisfied with our final response, or it has exceeded eight weeks and you have not heard anything you have recourse to our helpline and support as detailed below. Only the named service agreement holder(s) or an authorised representative should call or write to make a formal complaint. How to make a complaint? You can only file a complaint online using our dedicated online dispute resolution dashboard. xxxx://xxxxxxxxxxxxxxx.000xxxxxxxxxx.xx.xx The above complaints procedure is in addition to your statutory rights as a consumer. For further information about your statutory rights contact your local authority Trading Standards Service or Citizens Advice Bureau.

CUSTOMER SERVICE AND COMPLAINTS. The aim of 24|7 Home Rescue is to provide you with an unrivalled first-class service at all times. The Service Providers are committed to maintaining the highest standards of professional and ethical conduct in all dealings with you. However, we realise that things can sometimes not go as planned and there may be occasions when you feel that you have not received the service you expected. When this happens, we want to hear about it so we can put things right. We take all complaints seriously and we will do our very best to resolve the issue promptly. If we need more time to look into matters, we will let you know and keep you appropriately updated. If you remain dissatisfied with our final response, or it has exceeded eight weeks and you have not heard anything you have recourse to our helpline and support as detailed below. Only the named service agreement holder(s) or an authorised representative should call or write to make a formal complaint. How to To make a complaint? You can only file a complaint online using our dedicated online dispute resolution dashboard. , please contact: xxxx://xxxxxxxxxxxxxxx.000xxxxxxxxxx.xx.xx The above complaints procedure is in addition to your statutory rights as a consumer. For further information about your statutory rights contact your local authority Trading Standards Service or Citizens Advice Bureau.

CUSTOMER SERVICE AND COMPLAINTS. The aim of 24|7 Home Rescue is to provide you with an unrivalled first-class service at all times. The Service Providers are committed to maintaining the highest standards of professional and ethical conduct in all dealings with youcustomers. However, we realise that things can sometimes not go as planned wrong and there may be occasions when you feel that you have not received the service you expected. When this happens, we want to hear about it so we can try to put things right. If you have a complaint you should contact the Providers and we will respond fully to your complaint within eight weeks. We take all complaints seriously and we will do our very best to resolve the issue promptly. If we need more time to look into matters, we will let you know and keep you appropriately updated. If you remain dissatisfied with our final response, or it has exceeded eight weeks and you have not heard anything to reply fully, you have recourse to our helpline and support as detailed stated below. Only the named service agreement Service Agreement holder(s) or an authorised representative should call or write to make a formal complaint. How to To make a complaint? You can only file a complaint online using our dedicated online dispute resolution dashboard. , please contact: xxxx://xxxxxxxxxxxxxxx.000xxxxxxxxxx.xx.xx The above complaints procedure is in addition to your statutory rights as a consumer. For further information about your statutory rights contact your local authority Trading Standards Service or Citizens Advice Bureau.