Common use of Customer Service and Technical Support Clause in Contracts

Customer Service and Technical Support. Customer Service and Technical Support Solutions include installation and maintenance of systems, tools, and resources that provide direct interaction with customers such as help desks, 1 ISO/IEC 7498-4; 4.5 OSI Management functional areas website and electronic bulletin board construction and maintenance, and back office support including billing, planning and financial support. The contractor shall support the customer in performing billing, account management and back office functions specified in the order. The tasks may include, but are not limited to:  Identifying requirements  Managing specified billing and account management functions  Preparing bills for specified services  Processing user billing inquiries  Preparing specified payment documentation  Supporting the customer in collecting late payments  Auditing specified activities that relate to the customer’s telecommunications infrastructure The Customer Service and Technical Support solution type may be combined with any or all other solution types

Customer Service and Technical Support. Customer Service and Technical Support Solutions include installation and maintenance of systems, tools, and resources that provide direct interaction with customers such as help desks, 1 ISO/IEC 7498-47498‐4; 4.5 OSI Management functional areas website and electronic bulletin board construction and maintenance, and back office support including billing, planning and financial support. The contractor shall support the customer in performing billing, account management and back office functions specified in the order. The tasks may include, but are not limited to:  • Identifying requirements  • Managing specified billing and account management functions  • Preparing bills for specified services  • Processing user billing inquiries  • Preparing specified payment documentation  • Supporting the customer in collecting late payments  • Auditing specified activities that relate to the customer’s telecommunications infrastructure The Customer Service and Technical Support solution type may be combined with any or all other solution types

Customer Service and Technical Support. Customer Service and Technical Support Solutions include installation and maintenance of systems, tools, and resources that provide direct interaction with customers such as help desks, 1 ISO/IEC 7498-4; 4.5 OSI Management functional areas website and electronic bulletin board construction and maintenance, and back office support including billing, planning and financial support. The contractor shall support the customer in performing billing, account management and back office functions specified in the order. The tasks may include, but are not limited to:  • Identifying requirements  • Managing specified billing and account management functions  • Preparing bills for specified services  • Processing user billing inquiries  • Preparing specified payment documentation  • Supporting the customer in collecting late payments  • Auditing specified activities that relate to the customer’s telecommunications infrastructure The Customer Service and Technical Support solution type may be combined with any or all other solution types

Customer Service and Technical Support. Customer Service and Technical Support Solutions include installation and maintenance of systems, tools, and resources that provide direct interaction with customers such as help desks, 1 ISO/IEC 7498-47498‐4; 4.5 OSI Management functional areas website and electronic bulletin board construction and maintenance, and back office support including billing, planning and financial support. The contractor shall support the customer in performing billing, account management and back office functions specified in the order. The tasks may include, but are not limited to:  Identifying requirements  Managing specified billing and account management functions  Preparing bills for specified services  Processing user billing inquiries  Preparing specified payment documentation  Supporting the customer in collecting late payments  Auditing specified activities that relate to the customer’s telecommunications infrastructure The Customer Service and Technical Support solution type may be combined with any or all other solution types