Customer Service Call Center. a) During Open Enrollment Period, Contractor’s call center hours shall be, unless otherwise agreed by the Exchange, Monday through Friday eight o’clock (8:00) a.m. to eight o’clock (8:00) p.m., and Saturday eight o’clock (8:00) a.m. to six o’clock (6:00) p.m. (Pacific Standard Time), except on holidays observed by the Exchange. During non-Open Enrollment Periods, the Contractor shall maintain call center hours Monday through Friday eight o’clock (8:00)
Appears in 2 contracts
Samples: Qualified Health Plan Issuer Contract, Qualified Health Plan Issuer Contract
Customer Service Call Center. (a) During Open Enrollment Period, Contractor’s call center hours shall be, unless otherwise agreed by the Exchange, be Monday through Friday Saturday eight o’clock (8:00) a.m. to eight o’clock (8:00) p.m.p.m. (Pacific Standard Time). During non-Open Enrollment periods, and Saturday call center hours shall be Monday through Friday eight o’clock (8:00) a.m. to six o’clock (6:00) p.m. (Pacific Standard Time), except on holidays observed by ) and Contractors shall inform the Exchange. During non-Open Enrollment Periods, the Contractor shall maintain Exchange of additional call center hours Monday through Friday eight o’clock (8:00)their service centers are open. Dental Plan Issuers in SHOP are not required to provide Customer Service support on weekends.
Appears in 2 contracts
Samples: Business Associate Agreement, Stand Alone Dental Plan Contract
Customer Service Call Center. (a) During Open Enrollment Period, Contractor’s call center hours shall be, unless otherwise agreed by the Exchange, be Monday through Friday Saturday eight o’clock (8:00) a.m. to eight o’clock (8:00) p.m.p.m. (Pacific Standard Time). During non-Open Enrollment periods, and Saturday call center hours shall be Monday through Friday eight o’clock (8:00) a.m. to six o’clock (6:00) p.m. (Pacific Standard Time), except on holidays observed by ) and Contractors shall inform the Exchange. During non-Open Enrollment Periods, the Contractor shall maintain Exchange of additional call center hours Monday through Friday eight o’clock (8:00)their service centers are open.
Appears in 2 contracts
Samples: Business Associate Agreement, Business Associate Agreement
Customer Service Call Center. (a) During Open Enrollment Period, Contractor’s call center hours shall be, unless otherwise agreed by the Exchange, be Monday through Friday Saturday eight o’clock (8:00) a.m. to eight o’clock (8:00) p.m.p.m. (Pacific Standard Time). During non- Open Enrollment periods, and Saturday call center hours shall be Monday through Friday eight o’clock (8:00) a.m. to six o’clock (6:00) p.m. (Pacific Standard Time), except on holidays observed by ) and Contractors shall inform the Exchange. During non-Open Enrollment Periods, the Contractor shall maintain Exchange of additional call center hours Monday through Friday eight o’clock (8:00)their service centers are open.
Appears in 1 contract
Samples: Business Associate Agreement
