CUSTOMER SERVICE/RESEARCH Sample Clauses

CUSTOMER SERVICE/RESEARCH. Provider understands that hit quality service results in a lover volume of inquiries by Payors or XXX or Clients. Therefore, Provider shall operate and provide Provider Services at a level that results in a percentage of inquiries compared to the number of Transactions during each month of less than 2%. Provider will accept payment research investigations as early as five (5) Business Days from the date the payment is remitted by Provider (A Payment Processing Date) for Electronic Payments. Of the inquiries: - 100% shall be acknowledged within 24 hours - 90% shall be resolved within 2 Business Days - 95% shall be resolved within 3 Business Days - 98% shall be resolved within 4 Business Days All remaining inquiries shall be addressed or an individual basis, and resolved as quickly as is reasonably possible. Resolving payment inquiries frequently requires that research be performed by the payee involved. Provider will work with the payee to resolve the inquiry promptly before it refers XXX or Financial Institution back to the payee. Proactive follow up will consist. of the following: (i) where Provider is able, Provider will provide the payee with copies of checks or ACH transmittal confirmations as necessary for the payee to complete its research and post the payment correctly, and (ii) Provider will notify XXX or Financial Institution regarding the status of the inquiry.
Sample 1
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Related to CUSTOMER SERVICE/RESEARCH

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