Common use of Customer Service Standards Clause in Contracts

Customer Service Standards. DEALER and DISTRIBUTOR agree that the success and future growth of DISTRIBUTOR and DEALER are substantially dependent upon the customer's ability to obtain high-quality vehicle servicing. Therefore, DEALER agrees to: 1. Take all reasonable steps to provide service of the highest quality for all Toyota Motor Vehicles, regardless of where purchased and whether or not under warranty; 2. Ensure that the customer is advised of the necessary repairs and that his or her consent is obtained prior to the initiation of any repairs; 3. Ensure that problems on Toyota Motor Vehicles are accurately diagnosed and repairs are promptly and professionally performed; and 4. Ensure that the customer is treated courteously and fairly at all times.